Venu 3 Freeze

Hi,
After less than a week of use my new garmin Venu 3 freezes sometimes. I had multiple freeze time during a run using a workout I made. It just froze with "Run" on the screen. Impossible to go out or do something else.

I also have freeze on the main UI. Multiple time as I was walking I was checking the watch and the UI just froze and I had to reboot the watch.

Does anyone else has that kind of issues?

0 MOO5E over 1 year ago

You should try a reset. I tried it and everything seems smoother.

0 3382134 over 1 year ago

I occasionally see something similar. When I step out of the house and start any activity, like walk, nothing happens. I am still able to navigate across the device. But the activities don't start. Both in my wife's and my watch. Both of us have the 3s.

0 Smero.baller.0 over 1 year ago

Yes, it happens to me yesterday too... I was doing nothing, it started vibrating for like 10 seconds, freeze, and then it reboot itself

0 Koen 8 months ago in reply to MOO5E

How do you perform a reset? Or do you mean going to Settings and perform factory reset? If that really would work out, I'd give it a try.

That said, for a device around €500 and Garmin being a notable brand in this, I would expect better devices. Really looking forward to support ticket I've submitted to see what they have to say for it.

0 3382134 8 months ago

After I disabled the "auto" detection of activity, I stopped seeing the freezes. Do give it a try if this is still happening to anyone.

I tried this on both my watch and my wife's watch.

0 Garmin-Inder 8 months ago in reply to 3382134

All,

Thank you for taking part in this thread. If you continue to experience freezes with your watch, please reach out to your local Garmin Support team.