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Garmin - When will you resolve the issues with version 19.05?

Mike

Dear Garmin Team,

The forums are full of posts that clearly show that with the release of version 19.05, countless users have experienced problems with their watches. This is particularly true for your customers with “older” watch models.


- Watches simply switch off during activities
(apparently because something is set incorrectly with the vibration strength (e.g., for auto lap vibration)
- Watches simply switch off below 50%, even though there is enough battery power
- Battery power now runs out faster for no reason
(even though no changes have been made to settings such as brightness or watch face)

I don't understand how these problems still haven't been fixed. You only need to spend five minutes looking around this forum to see that something is seriously wrong. And it is almost always stated that all these problems started with the update to version 19.05.

Have you really not noticed any of this? Or do you not know how to solve the problem?

I would really appreciate a response.

Best regards, 

Mike

  • 0

    I agree with you. My venu 2s had a lot of problems since this update. I contacted the support and they told me that this watch has been realsed since 4 years and it become obsolete and they can not repair it.

    They suggest me to buy a new one. I'm really angry about this attitude because their update made the watch as a *** and they do not want to do a new update to solve the problem. They did it to make people buy a new watch. 

    Honestly i will never buy a garmin watch after this attitude. They think it is smart to do such things but They wrong. 

    I loved garmin watches for many reasons but not anymore.  

    If any of you have idea to install a previous update. Please share

    Thank you

  • 0

    My guess is never. They have already come out with new versions of Venu models. We are supossed to keep buying new watches. Personally I think that attitude towards their customer base stinks, and I will not be buying another watch from Garmin when my Venu 2 dies, or becomes even more of a PITA than it is now.

  • 0

    So, the answer to my question is that Garmin has released an update that causes many problems with older watch models. These problems are not being fixed in order to force customers to buy newer watch models. Am I understanding this correctly?

  • 0

    Same Problem here since last Update. 
    That would indeed be a slap in the face for customers. If the problems caused by a recent update are not fixed and you have to buy a new watch.
    If this is not rectified, they will have lost me as a customer of 10 years. And all the recommendations I have made to friends and acquaintances over the last few years will be replaced by warnings.

  • 0

    I am running into same issue. I have the watch for past 4 years. I was the biggest advocate of Garmin to all my friends and family. However after this I can't recommend them at all. Buying a new watch is not a solution. Garmin broke the existing functionality and/or broke the very fundamental behavior of the fitness watch, it is on them. I was thinking of buying Venu 4 at some point, but not after this kind of support. Not asking for new features in the Venu 2, but as a Company you can't broke the existing product and expect customers to happily buy the new product. 
    It is like you take your car for service and not they broke more stuff and expect you to buy a new car or even and old one. How does it make any sense. Garmin broke and they should fix it. If they don't then as a customers we have to be vocal about it and spread the awareness in social media and let other consumers know that buying from this company is not worth it.  

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