Venu 2 keeps turning off

My 2 year old Venu2S keeps turning off part way through walking activity. Today at 65% charge it saved part of the walk while I was still walking and then turned itself off. The only way to get it to turn back on was to put it back on the charger. It becomes almost a daily occurrence now. Can you please advise in how to fix it? 

  • Follow the link to the website and go to support. As I said above, explain the issue (the software version number etc. I was not offered a diagnosis — just a replacement. 

  • Venu2  - the same problem. GARMIN support ignores us. They don't want to release a new SW with bug fixes. Shame on you, Garmin. I can't even use my alarm, they randomly turn off during the night (at 90% of battery) and I can't turn them on - need to plug in the charger—unusable watch.

  • Елена, нет смысла брать рефаб модель этих же venu2. Они автоматически обновятся до 19.05 и также перестанут работать. Просто бомбит от них. Ужасная клиентоориентированность. Подумываю взять на замену этим - суунто или корос.

  • Urgh, same here! Battery was today at 48% and the watch randomly turns off. Have contacted garmin via email 2weeks ago and no reply. This is the second time in 3 years that the watch becomes useless and needs to be replaced.

  • I have faced with such randomly turn-offs couple days ago. I have performed sequentially following actions - removing all not-garmin apps and wathfaces, software reset - result was the same (it absent)

    Then I have installed Garmin Express on MacBook, plugged in Ven2 through cable and sync watches - no any issues last 24 hours.

    Keeping observing )

  • Your method didn't work for me, unfortunately. My watch randomly turns off even at 100%. I Can't use them for more than 1h, because of that. And the only way to turn it on is to plug into the charger. When I plug in, I see 100% of the battery.

    GARMIN destroyed Venu2 with the latest 19.05 software version. They ignore everyone, they just ask to contact the support which doesn't help at all, and ask to REBOOT/HARD RESET. 

  • Add my voice to the chorus. Since the update to latest firmware (19.05), my watch seems to plunge from 30-40% battery to zero almost immediately. This had never happened in my previous 2+ years with this watch. I could regularly start workouts with the battery around 15% and be fine until I got home. No more. At this point, I'm not convinced I could get a single round of golf recorded unless I top off the watch before every round.

    • Dear Garmin Support, are you working on the next SW update for Venu 2 model? Or we can throw them to the trash, since they aren’t working more than 1 h anymore. Thanks
  • Same for me, impossible to run 1 hour activities, garmin crash and reboot in loop. i have to quit activity fastly or charge the watch to use it.