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VENU 2 / Is there any upcoming update to solve crucial issues ?

Hi,

I am opening a second thread since my first never answered. As I can see in this forum, many Venu 2 users face problems with HRM. I had problems with the HRM to work ocassionaly. After hard reset, the HRM does not work at all.

Is there any upcoming update to solve totally this problem ? I run the last one of November (17.04). What is going on with Garmin Support ? Since I am out of warranty, Garmin asks for 180 euro replacement . However , it is clear cut that this is an official issue for Venu 2 watches.

Please , support your customers !!

0 Garmin-Inder over 1 year ago

Thank you for your post! It looks like all troubleshooting steps have been reviewed with you due to the disruption that you have experienced. Since the troubleshooting did not alleviate this disruption, an exchange has to be set up. Because your watch is out of warranty, it would be replaced at an out-of-warranty cost. The cost of the exchange is determined by the country of your residence.

I apologize; we cannot offer exchange options through the forums, and if you were to chat or call in, the cost would remain the same as was offered in your initial chat interaction. If you'd like to proceed with this exchange, please reach out to your local Garmin Support team.

0 4411990 over 1 year ago

So I guess by Garmin's answer that it's "NO"

Another watch abanded instead of fixing problems, some of which they created with their updates.

0 Alex over 1 year ago in reply to Garmin-Inder

So, I have to pay for an already purchased product because of your faulty hardware or software. This sounds fair and logic.
Thank you Garmin.

However, you did not answer, if there is any upcoming update.

0 DKO 3488303 over 1 year ago

It seems update 18.02 is being prepared, but I do not expect major updates. Garmin wants you to buy new models.

Change log:

CIQ System 7 support
Various bug fixes and improvements