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Garmin Venu Sq Sensor not working (doesn’t show HR etc)

Hi!

i got a venu sq yesterday and am really struggling with the sensor / sometimes it works, sometimes it doesn’t. Hence my hear rate, body battery etc is not being shown!! 
i have tried restarting, different places on my wrist (no tattoos!), updating software etc. 

i have seen in other fora that a software update should work. I don’t see that it works for me. 

any advice?