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Software Update 16.11 battery drain

NeilStrachan over 1 year ago

After my Venu 2 was updated with the latest software (16.11) I'm losing 4% battery per hour.

It might not be related to the SW update, perhaps just a coincidence.

My watch would last a week without charge previously, now I'm charging it every day.

I've contacted support and uninstalled all apps/faces and went as far as a factory reset, but to no avail.

Is anyone else having issues?

The watch isn't a year old yet, so still within the 2 year warranty. However, I would prefer to avoid sending watch back and losing my training data in its absence.

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0 Bernie over 1 year ago

Having the same problem here. Looks like fw upgrades only bring problems

0 NeilStrachan over 1 year ago in reply to Bernie

Contacted Garmin today and I'm getting a replacement.

0 4902026 over 1 year ago

Same here :/ today it is going even faster. Lost 90% during 10 hours.

0 1269743 over 1 year ago

Since 16.11 my drains quickly as well

0 Garmin-Sara over 1 year ago

Thank you for reporting. We would like to investigate this further.

Do we have permission to contact you via email?
What Country are you located in?

0 1269743 over 1 year ago in reply to Garmin-Sara

Yes you may contact me. I am in the USA.

My issues do not seem as extreme as some of the others that posted on this thread. In my case, I used to get about a week of usage between charges on my Venu 2 (excluding when used for exercise), I now get about 2.5 days. It also seem like it takes longer to charge, but I am not certain.

The reduction in battery life seemed to coincide with 16.10 update, but not positive. But the change happened fairly recently, roughly within the last month. I wear my watch constantly, including sleeping, but the 2.5 - 3 days excludes exersize use..

0 Mrgrinch over 1 year ago

Both mine and my wife's venu 2 have half the battery life after updating to 16.11 and appear to charge slower. used to get almost 2 weeks on a charge now lucky to get a week. this is just using the default settings and performing no activities.

0 1646108 over 1 year ago

I'm having the same problem as well. Charged to 100% 24 hours ago, did one non-GPS exercise today and already down to 53%. I used to be able to go 1-2 weeks between charging while doing 3-4 GPS activities a week. Now I get 1-2 days.

0 Bruno Bragança over 1 year ago

Apparently this was resolved with yesterday's 17.04 update. Anyone noticing an improvement in battery life? Mine was draining 50% per day (with AOD on), now came back to the 35% day like before

0 1269743 over 1 year ago in reply to Bruno Bragança

Mine has dropped 15% in 1d. Including usage during sleep (tracking). Should last 6d at this rate. To be seen.