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The menu animation is stuttering Venu 2

Oleksandr
over 1 year ago

Hi everyone. I never had a smooth animation when I scrolling the menu on my Venu2. Does anyone have the same issue? I did restart and hard reset - didnt help.

  • +1 over 1 year ago

  • 0 over 1 year ago in reply to Oleksandr

    This is odd! Do you have any third-party Connect IQ apps installed? Sometimes third-party apps can cause the device to malfunction. You will want to uninstall any apps you may have installed: Garmin Connect App: Uninstalling Connect IQ Content

    If you continue to experience this disruption, please reach out to your local Garmin Support team. 

  • 0 over 1 year ago in reply to Garmin-Inder

    As I mentioned before, I tried to do Hard Reset (which includes removing all 3rd-party apps from the CIQ). It didn't help me at all.

    I'm wondering if Venu2 can work without freezing animation. Can you provide me the same video of Venu2 when you're scrolling the menu without any lags? 

    Thanks

  • +1 over 1 year ago in reply to Oleksandr

    A hard reset does not remove any data nor Connect IQ apps from the watch. The apps will need to be uninstalled manually with the steps provided in the FAQ provided previously. 

    If you continue to experience this lag, please reach out to your local Garmin Support team. 

  • 0 over 1 year ago in reply to Garmin-Inder

    Seems like you dont understand what you are writing.

    Hard reset clear everything. When I did hard reset, I lost everything. I had to setup my Venu2 from 0, including connection to garmin connect and connect iq and install all my apps and watch faces.

  • 0 over 1 year ago in reply to Garmin-Inder

    Its so interesting that Garmin closed a topic of the user with the same issue as I have. TWO YEARS AGO and the same problem.

    link : forums.garmin.com/.../stuttering-not-fluent-menu-in-settings-and-widget-glances-please-fix-this

  • +1 over 1 year ago in reply to Oleksandr

    A hard reset doesn’t clear anything. It means you hold the LIGHT button down until it shuts off, then you turn it back on. Like they suggested, it sounds like you should contact product support directly.

  • +1 over 1 year ago in reply to Matt

    Are you kidding?

    I did it directly from the watch. SETTINGS --> SYSTEM --> RESET --> Delete Data and Reset Settings. This is the real hard reset. And It won't help me. The support also recommended the same. Seems like they don't know how to fix that issue.

  • 0 over 1 year ago in reply to Oleksandr

    Nope, not kidding. You restored default settings. You need to contact their support center again because the forums is not tech support. 

  • 0 over 1 year ago in reply to Matt

    Yes, I restored default setting like when I purchases them, without any CIQ third party apps. I had already have a dialog with them. The only thing they recommend is reset default settings which is not a solution at all