Good day everyone.
This is a continuation of the previous thread on the same issue.
As a summary, I bought a Venu 2 about a year ago. A couple of months ago, my heart rate sensor and blood Ox sensors stopped. I have gone through all the troubleshooting, including a full reset, making sure the app/watch was up-to-date, ensuring my settings were enabled. No light comes on at all, neither green nor red. If I try to do a health snapshot, it just says that arm is not detected.
Sometimes when I reset the watch is comes back on. For context, the steps, the floors, the notifications, the calorie counter -- those are all still working. It's only the heart rate, stress, blood Ox and sleep that aren't tracking.
As instructed by the Garmin support team, I updated to version 15.20. This has not solved the issue.
My question -- has anyone else experienced something similar? If so, how did you resolve it? Are there any known issues with Garmin and Android? Since 3pm (GMT +4) on 2 September 2023, my heart rate sensor stopped working completely. No amount of hard reset is helping. I also tried to do a factory reset which actually caused my watch to get stuck on the blue triangle when booting, resulting in me having to a complete manual reset. My steps have also been constantly reset by the watch.
Has anyone had any success with version 15.20 or is there any advice?
PS. I have contacted Garmin support directly on this but have not received any feedback.
