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New Venu 2 Connect Sync Problem

I've recently replaced my Vivoactive 3 after 4 years with a Venu 2.

I'm having an issue where my watch won't sync with connect; when I press the little refresh button in connect it spins briefly then just stops or keeps spinning. Restarting my watch and phone fixes the problem temporarily, but I don't want to do this 3 times a day. I never had this issue with my Vivoactive 3.

Does anyone have any ideas why this is happening?

Thanks!

Top Replies

Garmin-Sara over 2 years ago +1

If it is a brand new device, this can occur when software updates are getting pushed via Bluetooth and the app. However, I recommend updating via Garmin Express on the computer as it is much quicker and…

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0 Garmin-Sara over 2 years ago

If it is a brand new device, this can occur when software updates are getting pushed via Bluetooth and the app. However, I recommend updating via Garmin Express on the computer as it is much quicker and can force all the updates over at once. For details see, Updating the Software Using Garmin Express. The latest software version for this model is 12.13

0 5932896 over 2 years ago in reply to Garmin-Sara

Thank you for the quick response. I will try this tonight