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Floor count is through the roof

Since about the beginning of January 2023 my Venu 2 has started showing climbed floors totally wrong. Before it used to be fairly accurate but now I get more floors throughout the day even if I definitely don't climb at all. For example today I got 20 floors just by being at work sitting and occasionally walking a bit. In reality my floor count should have been about 4-5. I may even get floors when driving a car or riding an elevator. Before the watch was able to recognize that I wasn't walking on those situations but it seems that now every air pressure change results in generous amount of floors climbed.

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Garmin-Inder over 1 year ago in reply to Akuphon +0 verified

All,

The floors climbed feature uses the built in barometric altimeter sensor to detect a change in air pressure which occurs when you climb or descend a flight of stairs or a hill. There are several factors…

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0 6567023 over 1 year ago

Same here. Looks like it started after the last update

0 Fhina over 1 year ago

I‘m having the same issue. I was told to reset it and just when I was about it and asked to connect it to Garmin the Express, their server issues started… mildly pissed. The issue started on Saturday for me.

0 Seensoul over 1 year ago

The only thing you can rely on this watch is GPS and sometimes heart rate. Forget about the rest.

0 Akuphon over 1 year ago in reply to Seensoul

I've been very happy with my Venu 2 apart from this floor count issue lately. SpO2 measurements don't always seem accurate but otherwise everything has worked well and accurately.

0 Fhina over 1 year ago in reply to Akuphon

Yeah, it seemed always pretty much correct. I was told to sent it in to their service. I will try to solve with point of sale because I got an additional insurance for things like that and it might just be easier to exchange it there.

0 aguinaga6444 over 1 year ago

HI, got the same problem here. Did reset the watch solved your issue? Thanks for your feedback

0 Fhina over 1 year ago in reply to aguinaga6444

Hello,

No, not for me. I reported this to the Support and they told me that I will need to send it in and they will exchange it. Since I had purchased it with an additional insurance, I want to the store, they sent it in and one week later I had a new one. :)

0 Akuphon over 1 year ago

Floor counts and elevations during activities are still a total mess. I was cross country skiing on a frozen lake. I took five laps on a somewhat circular route (total length 6,26 km) and the elevation graph is nothing like it should. It should have been somewhat flat line but it was all over the place. There's really something badly wrong with the barometer!

0 2053197 over 1 year ago

Same happened to me.

Garmin support asked me for some screenshots and then sent me to replace my watch at my local distributor.

Apparently some issues with the sensor.

+1 Garmin-Inder over 1 year ago in reply to Akuphon

All,

The floors climbed feature uses the built in barometric altimeter sensor to detect a change in air pressure which occurs when you climb or descend a flight of stairs or a hill. There are several factors that can play into receiving excessive floors climbed. Please review The Floors Climbed Feature Is Not Accurate on My Watch.

If your watch is continuing to report excessive floors climbed, please reach out to your local Garmin support agent.