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Getting fed up with Software Issues

dhj49er
over 2 years ago

I've had my Venu 2 for about a year.

Until recently I was happy with it.

Unfortunately, I'm now having issues.

This one started a few weeks ago. I have my Venu 2 paired to Connect app on my phone and it has always worked. Now when the Venu 2 goes out of Bluetooth range, instead of reconnecting when back in range, it unpairs with the Connect app. This only happens occasionally but sufficiently often to be very annoying.

When it unpairs it sometimes leaves My wallet settings in tact but often empties the wallet on the Venu2. The last time this happened Connect showed my card connected to the Venu 2, but it wasn't!!

Also on unpairing, the Google smart lock looses the Venu 2 as a trusted device, so I  have to set  that up every time.

I have found that cycling the Venu 2 power off and then on allows me to repair with the Connect app. If I don't do the power cycling and repair with the Connect app, it will only last until the first time it loses Bluetooth.

It's all very repeatable and very very annoying.

I don't need to replace the Venu 2, but if this issue persists I will start thinking about a replacement. 

Based on this experience it's unlikely to be another Garmin.

  • 0 over 2 years ago

    I have the same issue. Devices (watch and phone) will loose pairing every few days. Started happening just recently, so I don't know if it was a Venu software update (11.14 and then 11.16) or my phone (Galaxy S22 updated from Android 12 to 13).

  • 0 over 2 years ago in reply to igoramadas

    The issue started when I had Galaxy S22. This was on Android 12. I think it's a Venu 2 firmware update that's caused the issue.

    I now have a different phone and am seeing the same issue.

    I don't think it can be a phone issue, as the identical issue on 2 different makes of phones would be extremely unlikely.

    It's a recent  Venu 2 firmware update.

    All very annoying.

  • 0 over 2 years ago in reply to dhj49er

     and I think i remember a bug report for this?

  • 0 over 2 years ago in reply to Al P

    I do.

    That's why it's so annoying.

    It's almost certain that Garmin introduced the bug in a firmware update..but don't seem to know how to remove it.

    If this bug doesn't get resolved, I'm not going to buy another Garmin when I come to replace the Venu 2.

    Garmin in house software testing is very very poor. It's more like "why bother, customers can test it for us" 

  • 0 over 2 years ago

    All, 

    Please review the following:

    1. Make sure the software version on your phone is up to date.

    2. Check your Garmin Connect app's version- Android should be 4.61; iOS should be 4.61.1.3

    3. Ensure that your watch's software version is 11.16

    4. Complete the steps from the following link to establish a fresh connection to the Connect app, as well as your phone: Garmin Connect App: How Do I Remove and Add a Device From the App?

    If you are still experiencing this report, please contact your local Garmin Product Support agent.

  • 0 over 2 years ago in reply to Garmin-Sierra

    Yes...I've done all of the steps several times.

    I'm still experiencing the issue, so the reported bug hasn't been resolved even with the latest versions of Connect and  Venu 2.

    Perhaps Garmin could tell us what they've tried so far to resolve the bug?

    More importantly what else they will do and how long it will take.

    I know that Garmin will never answer these questions, letting down the consumers with "faulty" watches.

    Good support starts with informing customers.

    So Garmin why not try to excel at support?