This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Firmware version 11.14 messed up garmin pay

I got the firmware update this morning and after that when I tried to pay using Venu2s selecting second card my transaction was refused by the bank due to insufficient founds despite the fact that I had sufficient money on my bank account.

Later this evening I tried to pay for a bottle of water using the same card as this morning, payment was accepted, but instead of using the card I selected, payment was made with the first card I have it on Garmin pay. I know that because I got a notification from my bank that I made a payment.

It seems that no matter what card I select to pay, in fact the first card stored is used which is a big issue.

I never had problems paying with my Venu2s before.

Is anyone having the same issue like me?

UPDATE

I called the support and told them about my issue. They put me to remove all cards from wallet, remove the tracker, then add back the tracker and then the cards. I have the cards on garmin pay, but not on the tracker

Top Replies

All Replies

0 bobnupp over 2 years ago

My Garmin Pay still works on my Venu 2 after upgrading to firmware 11.14. I have only one card — perhaps that is still a working scenario.

0 7750528 over 2 years ago in reply to bobnupp

Is good to know that garmin pay works with one card, I had 3 cards before the 11.14 update and worked perfectly fine. Garmin support didn't say that with 11.14 they removed this feature and now I can't have even one card because when I add a card it won't show up on watch, just on garmin connect wallet.

0 4989262 over 2 years ago

After new update garmin takes money from second card, not from displayed one, why?

0 4989262 over 2 years ago in reply to 4989262

I am not going to remove card from garmin pay and add it again, you, developers, broke it and you have to fix it now, so do it, please. This device is too expensive to have developers team who poorly test software before publishing it.

0 4989262 over 2 years ago

This device is too expensive to have developers team who poorly test software before publishing it.

Or was it beta version?

If not, fix it.

0 7750528 over 2 years ago in reply to 4989262

Wasn't beta version

0 7750528 over 2 years ago in reply to 4989262

I had the same issue when paying with card B, card A was charged, when paying with card C, card B was charged. I contacted garmin support and followed their instructions removed cards, removed tracker from garmin connect, added tracker back, added cards back. Now I have cards on garmin wallet, but they don't show in watch.

0 anthgav over 2 years ago

I can confirm payment is taken from the incorrect card to what I selected. Garmin Pay is now totally untrustworthy. I won't be using it until this is fixed.

0 anthgav over 2 years ago in reply to 4989262

I can confirm payment is taken from the incorrect card to what I selected. Garmin Pay is now totally untrustworthy. I won't be using it until this is fixed.

0 ZX33 over 2 years ago

Same problem here... I never had more than one card, but I had to make reset on my Venu 2 (because of excessive battery drain, from 100% to 0% in less then a day, just siting in idle) and after that I get update 11.14 and now I only get "wallet is empty" message, when trying to pay. I tried everything to fix it, but no luck.