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Venu2 Sleep function not working.

8382097 over 3 years ago

This is my second Venu2. Garmin support staff have put me through several attempts to correct, including taking a script of data to see what happened: no battery saver, getting PulseO2 and respiration data but no sleep data. Tried reset without loss of data twice.

I even have 10.2 as the latest software. And still Venu2 is not performing Sleep data capture.

I also have a vivoactive 3 which , ironically, can capture sleep data if set as the preferred activity tracker while I sleep. The Connect app will transfer the data to venu2 when Venu2 is reset as the preferred activity tracker.

This is a well known short-coming of Venu2. Why has Garmin no put a tiger team of programmers on to this problem to fix it?

0 5901756 over 2 years ago

I bought my Venu 2 this week 12/122022.

But I am also struggling with getting any sleep data from my Venu2.
I have followed all formats and instructions and down loaded software updates two days ago: 15/12/2022.

When I first set it up it worked for exactly 1 night and then when checking my sleep records on Garmin Connect the next day I clicked on the sleep data to drill down and my sleep data disappeared.

I have not been able to get it back despite switching off both my iPhone 7 and Venu2.

Has anyone got any solution other than taking my watch back and getting a refund?