Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Problems with Venu 2s version 10.18 update

Chanah
over 2 years ago

My Venu 2s was updated to v10.18 on Thursday. After that there have been gaps in HR, steps, stress and body battery at least. HR related data has gaps also in watch, but for steps watch seems ok but in Garmin Connect you can see gaps in steps chart. Anyone else having similar issues after update? I have restarted watch already.

  • 0 over 2 years ago

    Nothing heard until now. I also sent a ticket via email (before writing in the forum), no reaction so far.

    Please fix the issue, contact us directly or whatever - please fix the bug, the watch is nearly useless at the moment Disappointed

  • 0 over 2 years ago in reply to Lisa.B.

    Lisa, call in.  I found the support team there was excellent.  They are sending me a new watch head (after doing some investigation)

  • 0 over 2 years ago

    I had a call with Germin support.

    After joining the Beta program I got the software version 10.20 - the gap issue seems to be solved, had no further issues with 10.20.

    They told me, that Garmin is aware of the issue and working on a solution.

  • 0 over 2 years ago in reply to Lisa.B.

    Thanks, Lisa, for the follow-up. I look forward to Garmin’s release of version 10.20+.

  • 0 over 2 years ago

    Hey everyone! Each person who provided the information requested in my original post had been contact via email by Garmin (not through the Forums). If you did not see this in your inbox please check your spam or junk folder. 

    We encourage those who have not already, to enroll in the BETA software program and install SW 10.20 and let us know if you still see these issues on 10.20. You can enroll in that program here: Enrolling in Garmin Beta Software Program. Once your enroll, open the computer program Garmin Express to receive the latest BETA software version.

    If you are needing additional assistance please let me know in a reply or contact your local Product Support team.

  • 0 over 2 years ago in reply to Garmin-Sara

    Hallo,

    Ich habe keine Email bekommen auch nicht im Spam gelandet.

    Egal ich habe das update auf 10.20 gemacht.

    Das Problem mit der HF besteht immer noch , der Verlauf wird auf der Uhr nicht angezeigt.

  • 0 over 2 years ago in reply to Garmin-Sara

    Hello, I didn't get any email, nor did I end up in spam. Regardless, I updated to 10.20. The problem with the HR still persists, the history is not displayed on the watch.

  • 0 over 2 years ago in reply to Garmin-Sara

    1. on both

    2. no, already tried several times

    3. yes, sure

    4. yes, sure

    5. Switzerland

    Do you have already solutions to solve this issue ASAP ?

    Thank you.

  • 0 over 2 years ago in reply to Garmin-Sara

    Hey!

    We have similar issues with 10.18:

    I bought the watch as a gift for my wife and she was super happy with it. With 10.18 she's just super frustrated...there're up to 10 restarts each day (blue triangle is shown for couple of seconds, even during an activity). Furthermore often the steps decrease during the day.

    This firmware is a joke and an hotfix is needed asap!

    Im using Garmin watches myself for years and never had such issues...we're really disappointed so far how this issue is handled. At least make it possible to downgrade easily and remove 10.18.

    1. Both

    2. No

    3. Yes

    4. No as the watch is in the account of my wife, please contact me then I can give you the details of the relevant account

    4. Germany

     PLEASE HELP!!!