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Venu 2 - Amazon music- no connection to Garmin connect mobile 502

I have lost my music in Amazon music on my Venu 2. I can only get the message 'no connection to Garmin connect mobile 502'.

I have tried everything - logging in and out and deleting/reinstalling the apps on both my phone and my watch but nothing has worked.

Does someone have a fix or can Garmin fix this ASAP

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0 1233377 over 2 years ago

No fix I’m afraid but just to say I have this exact same issue and have also tried everything including uninstalling/reinstalling apps.

I hope Garmin or Amazon music fix this soon as the music was the whole reason I bought this watch!!

0 Former Member over 2 years ago

Same issue 502.

New amazon App released today 1.18 but does not fix the issue, it starts to download playlist then just stops after a few percent.

Eventually 502 error comes back again.

Very frustrating, might be time to end my relationship with Garmin - no communications, no updates, no announcements- if you search the forum many people experiencing this issues last 3 days+

0 9216c4aafadb462fb0e3fd928ed8d471 over 2 years ago

Exactly the same problem here. Seems to be happening a lot

0 Niall_Clifford over 2 years ago

It is really getting frustrating now. Cannot believe that the issue is simply ignored by Garmin or Amazon.

0 CindiL over 2 years ago

I’d contact support directly at support.garmin.com and start a chat.

0 bigdwazda over 2 years ago

I messaged Garmin on messenger. They are aware of the issue and advised the Garmin Connect app needs a fix.

The app was updated today and I just tried it, it worked. Fingers crossed the update fixed it.

0 3533621 over 2 years ago

Did anyone get a fix for this?

0 bigdwazda over 2 years ago in reply to 3533621

It just started working after a garnish connect update for me. That said, I stopped using it as the quality of the playback was poor. Use my phone instead.