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Display still blank after 9.17 update

After the 8.11 update I had massive problems with the display staying black whenever I received a notification (After updating to 8.11 software, display is blank - Venu 2 - Health & Wellness - Garmin Forums). The only remedy was to downgrade manually to 5.83 every time the watch upgraded itself and I wasn't able to stop that in time. Last week i got the 9.17 update and according to Garmin this should have resolved the issue, but no luck. I guess the only solution is to send the watch in and have it replaced, so i will do that. None to happy to be without a watch for a week, especially because it seems a software rather than a hardware problem.

0 billynewport over 3 years ago

I have exactly same issue. Screen is blank and watch appears unresponsive, buttons do trigger haptics but display is blank. It’s a brick. I’m now on 9.17 with same issue as before

0 OLYMPIA. over 3 years ago

I have exactly the same problem, desperately upgrading to 8.11 carpets, upgrading to 9.17 is happening and the same problems continue and now I get a barcode. 4 months without watches do something to fix it

0 Jon over 3 years ago

Me too. I have the 9.17 and the issue that was experienced after the 8.11 has obviously not been resolved. It has happened three times to me this evening in the space of anhour. Once when I was using it to record an activity and then again twice in the sapce of 5 minutes when it was plugged in to charge and I wasnt even wearing it. I am starting to grow tired of this.... If anything its got worse. This was the original thread where they claim it has been fixed. After updating to 8.11 software, display is blank - Venu 2 - Health & Wellness - Garmin Forums HAVE ANOTHER GO GARMIN !!

0 billynewport over 3 years ago in reply to Jon

Tired of waiting, my wife is wearing her apple watch again...

0 [Redacted] over 3 years ago in reply to billynewport

Why don't you let Garmin replace your watch?

0 m4dx over 3 years ago in reply to [Redacted]

[Redacted] said:
Why don't you let Garmin replace your watch?

Situation:

Firmware update (forced, not able to disable automatic updates) turns fully working watch to the "partially-working" watch
The watch is out of the warranty

Questions:

Is Garmin going to replace the watch in this situation? If so, is it somewhere officially published by the Garmin?

Thanks.

0 [Redacted] over 3 years ago in reply to m4dx

Get in touch with Garmin Support. Won't cost you a dime to ask.

0 m4dx over 3 years ago in reply to [Redacted]

Well, based on your question I thought you know it, because you didn't ask if his wife watch is still under the warranty. Thanks anyway.

0 [Redacted] over 3 years ago in reply to m4dx

We have 24 months of warranty for any electronic device where I live, so I didn't even think about warranty when I typed my original reply.

0 6700589 over 2 years ago in reply to Jon

The problem is connected with over sensitive touch screen. Using always lock screen resolves the problem. In my experience when you using your hands with long sleeves you keep activating the screen without your own knowledge. The clothing is actually starts the activities multiple times like running in my case and the device actually cannot cope with the number of things you had started and becames irresponsive. Simple solution I think to go to >Settings(long press bottom button) > scroll to bottom > select gear > system > Auto Lock > Always on. After the action you will see the last screen you have seen on the watch before your device was locked into.