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Venu 2 heart rate and pulse ox sensor goes off

During the last two weeks I have noticed that my HR is not being messured. I have it on the always checking setting. When I try to manually check my heart rate it says that it cannot detect my wrist. 

This will go on for a couple of hours and then just suddenly start working as if nothing happend. The readings would be as expected with no errors. 

I wondered if it had something to do with the update, but that seems unlikely. I have tried hard resetting as well as factory reset with no luck. Is anyone else having this annoying problem?