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HYDRATION APP: Miscounting issue continues... number skipping.

2053197 over 3 years ago

Hi,

Hydration App skips numbers. you can tell that the +- buttons were clicked because the watch vibrates and the goal bar moves, but the number does not change.

Link to video 1: https://photos.app.goo.gl/LBozEFCwDFPjLHdCA

Link to video 2: https://photos.app.goo.gl/hZqJKUqEqH8xw6nu5

Thanks,

Top Replies

Garmin-Kevin over 3 years ago +1 verified
2053197 thank you for this new information.

So that I may assist you further, for ALL of you that may be experiencing this issue, please reply with the following:
1. May we, if necessary, have permission…

All Replies

+1 Garmin-Kevin over 3 years ago

2053197 thank you for this new information.

So that I may assist you further, for ALL of you that may be experiencing this issue, please reply with the following:

May we, if necessary, have permission to email you?
May we, if necessary, have permission to view/access your Garmin Connect account?
In what country do you live?

0 2053197 over 3 years ago in reply to Garmin-Kevin

yes yes and yes

0 4966166 over 3 years ago

Similar issue on the Venu Sq. When I go to update amount, watch shows that I've had 500+ ounces for the day. Not even close to the 32 ounces I entered earlier in the day. Then, I have to step backwards using the "-" button on screen to get back to a realistic number. That means -8 ounces each time I hit the button. Yesterday, it showed 912 ounces. The math works out to 114 pushes. Crazy.

Running version 1.2.5, in the USA and yes, please access my account to address this.

0 Garmin-Kevin over 3 years ago in reply to 4966166

Hello 4966166 It sounds like you may be experiencing two different issues. Because you have a different product and at least one different issue than described above, please see the applicable thread for your device's issue:

https://forums.garmin.com/sports-fitness/healthandwellness/f/venu-sq/290174/new-hydration-widget-adding-cups-and-add-goal-on-it-s-own