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Rapid battery drain after activity on Venu 2

Since updating my Venu 2 to the latest software (8.11), my Venu 2 now drains rapidly after an activity (with music and GPS) has been stopped. This battery drain will typically be about 6% per hour, whereas I will typically lose 10-11% per day without any activities. Turning the watch off and back on stops this battery drain after the activity. Have others had this issue as well? Is there a fix?

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Garmin-Kevin over 3 years ago +1 verified

All-

I’m sorry to hear of the battery drain issues that you’re experiencing. Let’s start by power cycling (turning off and then back on) your watch. If the battery drain persists and…

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0 RichSeagull over 3 years ago

Yes, same issue for me as well.

0 3787338 over 3 years ago in reply to RichSeagull

I believe I have solved the issue after getting help from a Garmin support person. Here is what they told me to do:

-Plug watch into the computer and sync with Garmin Express

-Navigate to the Garmin directory on your computer and delete the following folders: Activity, NewFiles, Monitor, Settings, TEXT (if available), RemoteSW.

-Unplug the watch from the computer and wait 30s.

-Plug watch into computer and sync with Garmin Express

I've only tested this with a single run activity (GPS and Music), and so far there hasn't been any battery drain. You will lose your activity history that is visible to you on your watch itself, but all your stats and activities in the Garmin Connect will not be deleted. There were no other changes to my watch (i.e. settings etc).

0 RichSeagull over 3 years ago in reply to 3787338

Thanks, tried that. Still getting really bad battery drain during/after a run though….

0 3787338 over 3 years ago in reply to RichSeagull

Yup I agree. Initially I thought it worked but it doesn't. Still having the issue.

0 David over 3 years ago

I'm having this issue as well.

0 5228559 over 3 years ago

Same issues with me

0 3787338 over 3 years ago

Question for the others who are also experiencing this issue - are you using a 3rd party watch face or Garmin watch face? I am using the Rails (3rd party) face, but I am wondering if that has anything to do with it.

0 SPENSTBERG over 3 years ago

Yes, I have the same Issue after a bike run to work today. I was cycling to work yesterday also, but I do not think I had this issue. I am using watch face Crystal and has been using it for over a week

0 SPENSTBERG over 3 years ago in reply to SPENSTBERG

But now after a running session on my lunch break I had 76% left when it was done. Now an hour later I still have 76%. So it seems like it does not always get stuck in this battery drain mode... Strange

+1 Garmin-Kevin over 3 years ago

All-

I’m sorry to hear of the battery drain issues that you’re experiencing. Let’s start by power cycling (turning off and then back on) your watch. If the battery drain persists and if you have any Connect IQ (CIQ) Content, especially watch faces, you may need to delete that content until the independent developer is able to update their app/watch face to function correctly (without causing a battery drain) with the new firmware version on your watch. You can use any of the 3 FAQs below to uninstall the CIQ content.

How to Uninstall Connect IQ App Content Using the Connect IQ App

How to Uninstall Connect IQ Content Using Garmin Express

How to Uninstall Connect IQ Content Using the Garmin Connect App

If you would like to submit feedback to the developer of the CIQ content, you can do so by clicking the link below and searching for the download page of the CIQ content. In the bottom right corner of that page, you will find the option to contact the developer.

https://apps.garmin.com/en-US/

If you have not already reached out to your local Garmin support team, we highly recommend doing that as well:

Support.garmin.com