Venu 2: Hydration App Miscounting Added and Subtracted Cups

I’m having a similar issue, I’ve got 2,3 and 4 cups for my quick adds, and the normal +/- for single cups. If I hit 4, it only adds 3 cups, then if I hit the + to add one more cup, it adds two and goes to 5 cups. If I hit - to go down to 2 cups, then hit the +2 quick add, it adds three and goes to 5 cups. If I hit - again to get it to 4, it drops down two, and goes to 3 cups. Only started happening after the recent update.

All-

Thank you for your participation in this forum thread.  So that I may assist you further, please reply with the following:

1. May we, if necessary, have permission to email you?
2. May we, if necessary, have permission to view/access your Garmin Connect account?
3. In what country do you live?

Finally, please record a short video showing the issue(s) that you're experiencing with the Hydration widget.  Our Engineering team will use these videos in an effort to reproduce these issues.

Hi,

1. Yes

2. Yes

3. Israel

I'm seeing the same thing. I have 12, 16, and 20oz increments on my hydration widget. Sometimes adding one of those increments results in 1 less oz being added instead of the amount selected, and it'll be an odd number, which is impossible.

Also, I work in a secure area where I cannot have my phone with me or nearby, but my watch is allowed since there's no microphone or recording capability. In this scenario, where my watch is disconnected from my phone, my watch will refuse to save the amount of water consumed and I have to remember and add it again the next time I'm near my phone. This is annoying and was not an issue with my previous Venu.

Another issue with hydration tracking on the Venu 2 is that it will not let me add hydration during an activity, which also was not an issue with my original Venu. This seems counter intuitive given it's usually during an activity when you're consuming the most water, esp. if you're on a long 90+ min run like I go on often and very annoying during 6+ hour 65k+ events like I'm running.

Please fix these issues on the Venu 2.

You may also email me if need be and connect to my Garmin Connect account. I live in Italy at the moment, but am US military and thus most accounts are US-based.

I have the same issue and my heart rate is much too high when starting an activity. I use now a second item to track heart rate until, after a few minutes, garmin venu sq is synchronized with that second item.

what is wrong with my watch?

thanks for your answer

I'm also having a similar issue. The Connect app is consistently showing 1 more cup than I have entered on the watch. When I put 1 cup, it shows 0 in connect. If I have 10, it shows 9 in connect. It's very wonky right now. 

AaronW20 we have some other reports of this.  Please start a new thread in the Garmin Connect mobile app version of whichever phone (Apple or Android) that you're using.

Hi Kevin, this is also an issue with the Connect website. Connect is consistently showing 1 less cup for me than is entered into my watch whether it be the android app or the website. It's like there is some disconnect in the syncing. 

I also have the dynamic hydration goal on, and have noticed when my goal increases on my watch, the goal in Connect is always 1 cup lower. 

Kevin, Any update on when this issue might be resolved?