This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Garmin Connect IQ app problem iPhone

Suddenly, the Garmin Connect IQ app does not see the watch. I can connect without any problems using the Connect App. I disconnected the watch from my phone and connected it again, no change. Everything worked fine yesterday.

I did everything that comes to my mind. The watch is definitely connected to the phone if the Connect App can see it. I reinstalled the IQ App, with no effect.

I noticed that yesterday there was Connect App update to version 4.49.1, but it probably can't be related. Why would the IQ App stop seeing the watch because of this, these are two different apps?

Top Replies

Garmin-Kevin over 3 years ago +1 verified

All-

We are currently investigating the root cause as to this issue. If your issue has been resolved, like Tomasz, you are likely not experiencing the issue which we're investigating. If you are still…

All Replies

0 2397760 over 3 years ago

Same here for me: new Venu 2 on Android. Connect sees it, IQ does not see it

0 6914330 over 3 years ago

Same for me. New Venu 2 on Android.

0 5042745 over 3 years ago

Same problem for me too since last night

0 6967762 over 3 years ago

I have had this happen to me today and contacted Garmin. There is no resolution at the moment :(

0 Tomasz over 3 years ago

It is working again. Strange. Server issue?

+1 Garmin-Kevin over 3 years ago

All-

We are currently investigating the root cause as to this issue. If your issue has been resolved, like Tomasz, you are likely not experiencing the issue which we're investigating. If you are still experiencing this issue, please answer the following:

Please confirm that you are using an iPhone, as stated in this thread's summary.
May we, if necessary, have permission to email you?
May we, if necessary, have permission to view/access your Garmin Connect account?
In what country do you live?

0 5042745 over 3 years ago in reply to Garmin-Kevin

For me the problem is currently solved

0 xMonkeyhangerx over 2 years ago

Same here. I am using an android mobile. Connects fi e with Garmin Connect. However is unable to connect to Garnin IQ. Tried all the usual, uninstalling reinstalling etc. No joy. No matter what I do I can connect to IQ