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Screen will not wake

I tap, tap harder, I shake my wrist, have shut down, have it on high sensitivity and nothing. I just had an update, but it didn't fix it. I can't find why this would happen. Now during my workouts I have zero screen, which I never had an issue. I double and triple checked my settings and both active and non active are set as high sensitivity on. What am I missing? All of sudden it all stopped!

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Garmin-Kevin over 4 years ago +1 verified

Please see https://forums.garmin.com/sports-fitness/healthandwellness/f/venu-2/276791/venu-2s-stuck-after-5-33-software-update#pifragment-443=2 for any updates on this issue.

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0 Felipe over 4 years ago

Check the other thread created after the update: Venu 2S Stuck after 5.33 Software Update - Venu 2 - Health & Wellness - Garmin Forums

I'm still on 5.27 (old version) and it's actually the opposite, I have times where the screen would turn itself on without any touches (I have gestures off and AOD on) and even a slight touch would make it turn on, while it's supposed to be only when double-tapping (I believe).

0 road_ie over 4 years ago

I have the absolute same problem - double tapping, moving arm no longer has any affect on the screen - for ***sakes - how can Garmin break things so badly after a release. I am 100000% convinced they have absolutely no test cycle after major code changes. Or quality testers. They rely on their user base who bought the watches to do the testing for them. This is the 1 000 000 000 000 000 time they have broken key features after a release - on their entire range of watches. Yes - I love their watches and own a few (oops)..but holy hell - their software release pedigree is absolutely s*****!!!!!!

0 2081127 over 4 years ago in reply to road_ie

Yeah. Today's first minutes sucked.

If you connect your device to a computer with Garmin Express, a new update will trigger for sensors on something. Mine got fixed after that!

0 StuartA over 4 years ago in reply to 2081127

Think its telling that the update has not moved from 50% since yesterday morning, looks like they have stopped the push out based on reported issues!

+1 Garmin-Kevin over 4 years ago

Please see https://forums.garmin.com/sports-fitness/healthandwellness/f/venu-2/276791/venu-2s-stuck-after-5-33-software-update#pifragment-443=2 for any updates on this issue.