This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Venue 2 bluetooth pairing all the time

I bought the watch 3 days ago and for a full 3 days the bluetooth connection between the phone (Samsung A31) and the watch is constantly lost an on again when i go out of range always asking me to pair again and again, for 450€ watch is frustraitng , I tried everything from updating, restarting, cleaning the cash, setting the watch according to the instructions of Garmin customer service and nothing helped. I see on the forums that this problem is common so im returning that watch because it’s not worth that money!

Top Replies

Gentle_Gigant over 3 years ago in reply to 2441404 +1

Past 2-3 weeks I have the same problem. I never had this problem, having Garmin watches for years and frequently changing phones I tried it on two different Samsung phones, no go. Incredibly annoying

All Replies

0 jgdtoit over 3 years ago

Maybe it's something in the phone that causing this? Rather than the watch itself? I setup pairing once and it's been fine for two months and always auto connecting if both watch and phone has BT on and in range.

0 2441404 over 3 years ago in reply to jgdtoit

Nope mobile is fine, bt is always on on the phone I got 2 years huawei gt2 and working and connecting superb, got bt earphones working and connecting suberp, got car bt working and connecting superb, only my first and last garmin connecting not...

0 jgdtoit over 3 years ago

You've probably tried already but just double check that all software on watch is up to date as well as the phone OS (assuming Android) and the Garmin Connect app itself. Pairing via the GC app itself (ie turn bluetooth on from the app itself) works better than just switching the phone's bluetooth on.

0 2441404 over 3 years ago in reply to jgdtoit

Yes software 5.18 , G connect up to date...

0 Scott over 3 years ago

I wouldn't make any decisions based on beta software. Could your Samsung be killing the Connect app and causing a problem? I rarely have to pair my watch more than once.

0 2441404 over 3 years ago in reply to Scott

Beta was updated today, orignal out of the box software 4...something was doing the same thing, and as for samsung don't no how it's killing the garmin, only difference I see it is in difference of huawei it show s the garmin like pc, will try different phone and give one more try but...

0 Gentle_Gigant over 3 years ago in reply to 2441404

Past 2-3 weeks I have the same problem. I never had this problem, having Garmin watches for years and frequently changing phones I tried it on two different Samsung phones, no go. Incredibly annoying

0 2441404 over 3 years ago in reply to Gentle_Gigant

try update software (user firendly operation - NOT) to 5.18 Beta, working last 2 days...

0 2441404 over 3 years ago

Nope, after 2 days of doing ok, the sam thing, tomorrow returning the garmin, the first and the last!