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Connecting to Venu 2 device on Mac OS 10.15.7

Hi Still trying to sort my sync issue and support have told me to do the following but I cannot see the watch as a drive in order to access the device.

Or MAC:

Plug the device into a computer
Open Finder
Click Go in the menu bar
Click Computer
Double-click the Garmin device drive
Double-click the Garmin folder
Double-click the Activity/Activities folder
Drag file(s) you wish to delete to Trash
Empty the Trash.

However I have Garmin Express Installed as I use this for my Oregon 650 that connects to the watch OK and the watch syncs OK so it is accessible.

I am using an admin account and I have checked the security privacy and the folder is set as accessible.

Can someone help me see the watch as a drive on the Computer as I fail the above at step 5 as there is no Garmin folder on the device.

Thanks

Top Replies

jim_m_58 over 3 years ago in reply to Barnsh +1

It's all because Apple doesn't support any music devices but their own. 100% all on Apple.

All Replies

0 jim_m_58 over 3 years ago

You need to use something like ATP on a mac with a music device. Make sure you close Garmin Express ifrst:
https://www.android.com/filetransfer/

0 Hookturn over 3 years ago

I have the same issue… please post if you find a solution.
Thanks

0 Klaus1156 over 3 years ago in reply to Hookturn

It works with Android file transfer

0 Barnsh over 3 years ago in reply to Klaus1156

Can you delete files using this?

0 Barnsh over 3 years ago in reply to jim_m_58

i tried this yesterday it just says cannot connect to device , I’ll try again today.

really annoying that this is supposed to work with MAC , but now find you need third party apps just to connect to it.

thanks for advice though.

0 Hookturn over 3 years ago

Works fine with Android File Transfer... As Jim_m_58 says Make sure GE is closed first.

0 jim_m_58 over 3 years ago in reply to Barnsh

It's all because Apple doesn't support any music devices but their own. 100% all on Apple.

0 Barnsh over 3 years ago in reply to jim_m_58

Not sure that’s the case Garmin Exoress let’s me transfer from iTunes direct to device no issues . I can also transfer Apple Music to my car no issue .

what Garmin won’t let happen is for their device to be accessed as storage . It shows up as a USB composite drive but the storage file system is inaccessible . It seems to be that Farmin still can’t be bothered with the MAC OS system .

I had years of pain with Base Canp issues with poor support and lack of knowledge of MAC OS understanding .

The response from support was to reset watch completely, then update to latest faulty 4.67 software . No mention of file transfer . It just shows the lack of MAC understanding or alternative methods suggested here.
next buy will be an Apple Watch I guess.

Thanks for your advice though

0 jim_m_58 over 3 years ago in reply to Barnsh

It's because GE has the added code to handle nom Apple Music devices. That's why you can't run GE and ATP at the same time.

The Venu 2 (and all garmin music devices) use an "MTP" file system.

If Garmin support didn't mention something like ATP, it must be a new person as that's been the case with a mac since the very first garmin device with music - the fr645m.

0 Garmin-Kevin over 3 years ago

You can install the Android File Transfer tool using the link below:

https://www.android.com/filetransfer/

*Make sure that you are not running Garmin Express when you open the Android File Transfer tool. Once you have this open, you can use the Android File Transfer tool which will act like the File Explorer tool on a Windows computer.