There are multiple threads where owners of Venu 2(s) are explaining that their sleep data is not syncing to Garmin Connect. None of the threads have any real conclusion. No workaround provided and no confirmation on whether there really is a bug, from Garmin. This is despite Garmin staff commenting in those discussions - but the comments are not very clear and stop without the bug being fixed. Multiple users are reporting that the problem is present with Venu 2 only - not with any other Garmin watches that they have.
Please can we have an update on the status of this? Has Garmin managed to reproduce the bug? Is it documented? Scheduled for a fix?
Venu 2 S Build 4.67
Steps to reproduce;
- Set the Venu 2 as default activity tracker.
- Sleep.
- Check for presence of sleep data on the watch.
- Perform a sync using each possible method: Garmin Express Wifi Bluetooth to phone. All are failing to upload sleep data.
- Check for the sleep data data in either app/website. Health > Sleep.
- Expected (correct) behaviour: Sleep data should be present in the app and on the website within 1 hour max.
- Actual (incorrect) behaviour: Sleep data is not not present - even after waiting 6 hours.
Fenix 6S is not having issues with this and always syncs the sleep data. Please can you confirm if you have been able to reproduce this and if so, when we can expect a fix?