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Venu 2S not adding steps?

8719667 over 3 years ago

Over the past 24 hours, I have done several short treadmill runs and walks, each of which have been somewhere between 300 and 3000 steps. The steps are showing up on each activity, and impush "save," but my total steps for the day stays the same. The activities show up in my list of activities on Connect, but my total steps is WAY off.

Any ideas regarding why this is happening and how to fix it?

0 Garmin-Kevin over 3 years ago

Hello 8719667. Do the steps show up on your watch's steps glance but not in the Garmin Connect app? Is the date and time on your watch correct? Please see the FAQs below for some possible solutions:

Fitness Activities and Wellness Data Showing on the Wrong Day

I Am Missing Wellness Data in My Garmin Connect Account

0 8719667 over 3 years ago in reply to Garmin-Kevin

No, the steps aren't showing on either the watch or the app even though they appear in my list of activities.

I have a similar issue with my watch recording floors climbed. I can go up 8-10 flights of steps at work, home, or in an office building, swinging my arms the entire time, and will get 0-1 floors recorded. It is very disappointing.

0 Garmin-Kevin over 3 years ago in reply to 8719667

Sounds like the accelerometer in the watch needs to be rebooted. Please perform a hard reset of the watch.

To perform a hard reset, press and hold the power button on your watch. Ignore the "Power Off" question and the assistance alert (if applicable) on your watch, just continue holding the power button pressed down until the screen goes blank. Once this occurs, you may release the button. Allow the watch to sit powered off for a few seconds, then you may power it back on by pressing and releasing the power button.