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The Screen on my new Venu 2 has stopped working after just having it for 5 days.

Is there any way to re-set the watch without having the screen to help?
Or if i want to look at getting it looked at or repaired is there somewhere i could send it?
Thank you.

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Chiefyspanner over 3 years ago +1

Try pressing the top button and keep it pressed, at least for a couple of minutes. That would normally reset it and restart it. If that doesn’t work, connect it to your laptop if you have one and see if…

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0 Chiefyspanner over 3 years ago

Try pressing the top button and keep it pressed, at least for a couple of minutes. That would normally reset it and restart it. If that doesn’t work, connect it to your laptop if you have one and see if it will connect to Garmin Express and start that way. You’ll need to download Garmin Express and log in as per the App. If that doesn’t work then Garmin Customer Services or the place you bought it is your next port of call. I’m assuming that it doesn’t just need recharging?

0 8958309 over 3 years ago in reply to Chiefyspanner

Thank you.

Pressing the top button for a few minutes has fixed the problem.

0 Chiefyspanner over 3 years ago in reply to 8958309

You’re welcome. Good to hear. There are the occasional quirks but most are easily sorted when you get used to them. Like most stuff these days disconnect/restart/reboot/ctl-alt-delete etc fixes most problems.

0 fallingrock over 3 years ago in reply to Chiefyspanner

It shouldn't require a few minutes ... It only takes 15 seconds or so.

0 7012574 over 2 years ago

Thanks for this. I had the same problem with my brand new watch and it took 56 sec to reset (not 15 sec as per Garmin Troubleshooting)

0 6548179 over 2 years ago

I had the same problem yesterday with my 4 month old Venu 2. The time to press the top button was also 56 seconds. Thanks for help.

0 WhiteNoise over 2 years ago in reply to fallingrock

It happened to me right now. It took a bit more than a minute constantly pressing the top button of the Garmin Venu. But at least is fixed.

0 Garren.Diotalevi over 1 year ago

I did it but now the watch is all messed up and I get a ESN number.