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Venu 2 Sleep data not synching with App

I have had Venu 2 for 5 days now. The sleep data does not sync with the app consistently. When sleep data are synched it takes a long time to show up in the app. My sleep data were not recorded last night. I called Garmin Support to inquire about the issue. Do other folks have similar issues with sleep being recorded and synching with the Garmin Connect App?

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0 Garmin-AmberD over 3 years ago

Hi there! I'd like to reach out to you and get some information. Is that ok?

0 Ianm1969 over 3 years ago

I have a very similar problem. Watch records sleep every night without fail. Each morning i sync the watch to the connect app. Most mornings, after syncing, the app fails to display the sleep tile. Closing the app and checking later often makes it appear, as does checking the watch before syncing. Shouldnt have to check the watch or close the app for the data to show.

0 8321268 over 3 years ago

I am also having the same issue. Most days if I go into sleep data on watch it will then sync to app but not every time.

0 Al P over 3 years ago in reply to Garmin-AmberD

Hi Garmin-AmberD, I can add data to this as well. Same symptoms - no sleep data on the phone or web app until I look at the sleep data on the watch. Then after that it will sync. I am happy to provide any data needed.

0 Garmin-AmberD over 3 years ago in reply to Al P

Hey! Yes, that would be great, I will get an email to you shortly.

0 Ianm1969 over 3 years ago in reply to Garmin-AmberD

Hi Garmin-AmberD, im also happy to provide extra detail if needed.

0 Garmin-AmberD over 3 years ago

I have sent a few emails out to grab information from you guys as I am trying to get this escalated.

0 8462384 over 3 years ago

I have problem with this too. Connect will not sync sleep data but once I check sleep data on watch it will be available on Connect too.

0 9934972 over 3 years ago

Hi, did you get this problem sorted? I have the same issue. My Venu 2 does not sync the sleep data in the Connect App and it has been this way for weeks. Thanks!

0 HvF over 3 years ago

same here...
At first step I thouht its related to TrueUp configuration while I`m using an Fenix 6, too. But all other measurements (except puls-oxi while sleeping) are synchronized very well with Connect-App.