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Venu 2s sleep data not syncing

So my Garmin Venu 2s won't sync my sleep data. The watch is recording it but it won't sync to Garmin Connect. I have removed device and repaired it, turned the app on and off, restarted my phone and the watch, and not to mention made sure its the preferred device. Anything the support centre suggested I have tried it multiple times. Its just not syncing.

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Hanna over 3 years ago in reply to tess +2

Clearly there is a bug here, Tess. Whether it's 25 or 50 people who reported it (found their way to this forum and made the effort to register), the real number of affected people will be in the thousands…
Garmin-AmberD over 4 years ago +1

HI all, I wanted to update you and let you know i am going to test this out and see if I experience this as well. I am sorry this has been an issue. Is it happening every night?
Garmin-AmberD over 4 years ago +1

I am not sure if I am understanding you correctly, I have had 4 other people test this on androids and no one is experiencing this. Is it when you wake up then go to sync your device to the app, the sleep…

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0 runner-33 over 3 years ago in reply to foogee

I got an answer somewhere… basically it’s like this: Sleep from on-device tracking ONLY syncs to Connect if you’ve set that device as your preferred activity tracker. If you want to alternate between devices you have to set the one you’re wearing to sleep as preferred. Every. Single. Time.

Essentially this is discouraging users from using multiple devices.