This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Potential bugs - Pulse OX and HIIT activities

Anyone else experienced the following?

1. Pulse Ox changing to all day tracking on its own. Normally I keep Pulse Ox tracking off or just on during sleep, but a handful of times in the last week I've noticed that the mode has changed to all day tracking on its own. I'm definitely not changing it to all day mistakenly.

2. HIIT activities not syncing back to Garmin Connect. I've tried two HIIT activities so far, both times collecting HR data from a Polar H10 strap. The completed activities are available on the watch but do not sync with Garmin Connect. If I try syncing the watch using Garmin Express desktop app I get an error indicating the FIT files are corrupt.

Top Replies

All Replies

0 Gimmick6 over 2 years ago

Same issue here. Pulse Ox turns randomly itself on (all day mode), even if I turned it off. It's really annoying.

0 Garmin-AmberD over 2 years ago

Hello! I apologize for the delay. I was testing this on my side and I am not experiencing this with mine. I am going to reach out to each one of you and can you please answer the questions and send the requested information and I am going to get this over to my team!

0 Garmin-AmberD over 2 years ago

Are any of you in the US that I can direct message to work on this issue?

0 Tlr3 over 2 years ago in reply to Garmin-AmberD

I am (and it turned pulse ox on to "all the time") yesterday, so I'm obviously still having the problem.

0 Garmin-AmberD over 2 years ago in reply to Tlr3

OK, I sent you an email!

0 JLHumbert over 2 years ago

YES, I have been having the issue of my Pulse-OX switching from "During Sleep" to "All Day". I keep my Venu 2 set to "During Sleep" and it has switched to "All Day" several times since I received my watch (about a month ago). I updated to v3.4 yesterday, so I don't know if the issue persists on v3.4 yet.

0 Garmin-AmberD over 2 years ago in reply to JLHumbert

Thank you! Can you keep me updated on if this continues on 3.4? Just tag me here!

0 JLHumbert over 2 years ago in reply to Garmin-AmberD

Yes, I will.

0 Tlr3 over 2 years ago in reply to Garmin-AmberD

I just noticed it had turned back on to "all day mode" despite the update. Problem continues for me, sadly.

0 JLHumbert over 2 years ago in reply to Garmin-AmberD

Unfortunately, and much to my disappointment, my Pulse OX setting automatically switched from "During Sleep" to "All Day" again this morning (on v3.4), so the update did not resolve this issue. I just checked back through my history (32-days) since I purchased the watch, and it looks like the setting has automatically changed at least (5) times in the past 32 days. Today it seemed to happen after I took a manual Pulse OX reading by opening the Pulse OX Glance (which initiates a manual measurement) -- then I noticed later today the setting had switched (see attached screenshot). One other time the setting seemed to change after a manual reading, but the other three times the setting switched when no reading was taken, so I'm not sure if that is related or not. BTW, my "sleep hours" setting is set to end at 6:30AM.