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Update 19.05 issues

6664420
4 months ago

Hi Team,

After updating to 19.05 all the sensors went down, GPS is not functioning and the battery decreased massively. The watch became practically useless from the training perspective. Could you provide any solution ot the problem?

Best regards,

Marcin

  • 0 2 months ago

    Hello,

    I have the same issue. After updating, the watch needs to reboot, in a loop... 

  • 0 2 months ago

    I have the exact same issue. None if the sensors is working...

    The green light indicator on the bottom of the watch is off. This has to be software related :(

  • 0 6 days ago

    Same issue on my end. After updating my Venu 2 to 19.05 the watch is not counting steps, HR monitor is off and the watch doesn't wake up from the usual movements like raising arm to look at the wrist.

    Additionally the watch seems to be stuck in a sort of update loop. There's constantly an update available. Once proceeding to install the watch reboots, but the update doesn't seem to take any effect. After restart the watch is still on version 19.05 and nothing is really working.

    Tried so far:

    • Turn off HR monitor and restart via holding top button
    • Reset while keeping data
    • Reset + delete all data
    • Enrolled into beta program and tried to update. No effect

    None of this has helped :-(

    Full SW version overview:

    • SW Version: 19.05
    • GPS Version: 6.60
    • ANT/BLE/BT: 6.15
    • Wi-Fi: 4.01
    • TSC: 17.45
    • Sensor: 0.01
    • WHR: 17288.158.57
    • Connect IQ: System 7
    • BMX: 0.0.0(!)
    • Secondary BMX: 15.1.2
    • API Level: 5.0.0

    Does anyone have ideas on what to do next?

  • 0 6 days ago

    Same issue on my end. After updating my Venu 2 to 19.05 the watch is not counting steps, HR monitor is off and the watch doesn't wake up from the usual movements like raising arm to look at the wrist.

    Additionally the watch seems to be stuck in a sort of update loop. There's constantly an update available. Once proceeding to install the watch reboots, but the update doesn't seem to take any effect. After restart the watch is still on version 19.05 and nothing is really working.

    Tried so far:

    • Turn off HR monitor and restart via holding top button
    • Reset while keeping data
    • Reset + delete all data
    • Enrolled into beta program and tried to update. No effect

    None of this has helped :-(

    Full SW version overview:

    • SW Version: 19.05
    • GPS Version: 6.60
    • ANT/BLE/BT: 6.15
    • Wi-Fi: 4.01
    • TSC: 17.45
    • Sensor: 0.01
    • WHR: 17288.158.57
    • Connect IQ: System 7
    • BMX: 0.0.0(!)
    • Secondary BMX: 15.1.2
    • API Level: 5.0.0

    Does anyone have ideas on what to do next?

  • 0 6 days ago

    Fixed the issue - switched to Coros :D

  • 0 5 days ago in reply to hanfaar
    hanfaar said:
    Does anyone have ideas on what to do next?

    I recommend reaching out to Product Support through their website at Garmin Support directly to report the issue. 

  • 0 4 days ago

    The sensor version as of the 19.05 release should be 27.16, something has gone wrong with the software on your device when the release was being installed. Try Using Garmin Express to Update Your Watch's Software and if that doesn't work reach out to Product Support through our website at Garmin Support directly to report the issue. 

  • 0 3 days ago in reply to hanfaar

    I have the SAME issue. Did you manage to solve it?