Garmin Venu 2 plus sound problem when calling

Hello, I have a Garmin Venu 2 plus watch, I normally make phone calls with the watch, but in about two to three weeks it happens that I do not hear the sound from the watch or when I call someone, I have to turn the watch off and on again, and then everything works again , I also tried doing a factory reset, my watch was paired with a Samsung S24 before the Samsung S21 and it also worked, I don't know what it could be, thank you for the answer