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Google Assistant not working, OnePlus Nord 2T, Android 13.

  • After lots of investigation, we found that there are limitations that need to be dwelt with between you and your phone manufacturer. If your phone is not listed on this chart and you are still having issues with Google Assistant, I ask that you reach out directly to Product Support moving forward so our Support team can gather the necessary details to officially report.

  • you wrote "...there are limitations that need to be dwelt with between you and your phone manufacturer."  Are you saying that the human user and their phone manufacturer have limitations? /s  Garmin is conspicuously not in that equation, yet we are having issues with a GARMIN product.  Is Garmin at all capable of taking responsibility for this mess that it has become? 

    It's not what you do, it's what you do next.  We can accept issues surfaced, but not communicating, not taking responsibility, not explaining the issue, locking a discussion thread and telling people to look at a list that is not accurate are not the way to support your customer.

  • Don’t shoot the messenger. I called and spoke with one of their agents and I guess they did already try to work with OnePlus but there was nothing more they can do. The more One Plus hears from their own customers, the more likely they would be to work with Garmin. They were really helpful, I’d recommend contacting them directly instead of trying to find answers on forums

  • I previously had a private support log in with them so I chased it up via email. It seems they won't be doing anymore about, I'm not prepared to start chasing OnePlus up about it. Here is the email responce.

    "After lots of investigation, we found that there are limitations that need to be dwelt with between you and your phone manufacturer. So far, we know that OnePlus, unfortunately, will not work with our devices for the Google Assistant feature. We are tracking reports of other devices. Our engineers suggest that you reach out to your Phone manufacturer to bring this to their attention."

  • Your reaction is exactly why nothing may change with OnePlus. 

  • My reaction? So now I'm supposed to Garmin's donkey work, all Garmin need to do is point OnePlus to all the users in this forum, they didn't try hard enough and are passing responsibility to their customers. This problem isn't specific to OnePlus, there's other manufacturers inolved including Pixel devices which are as pure as Android you can get as it's a native Google phone. Garmin have clearly implemented this feature in a non standard way and now it's come back to bite them and they're incapable of fixing it. I've spent hundreds if not thousands on Garmin products over the years which includes cycling computers, hiking map devices and watches so I'm entitled to say my piece.Pound

  • @Garmin-Inder this is a ridiculous conclusion. First of all, if headsets of no matter what brands are working with Google Assistant on Oneplus phones, why wouldn't Garmin be able to? For this reason alone, it is wrong to direct customers to either Oneplus or Google and say those parties need to fix it. Moreover, as if anyone can really contact Google and get a problem solved by them. They're a black box.

    Secondly, about that "Phone Incompatibility List for Voice Assistant Watches". Anyone looking at that list cannot be seriously thinking this is up to date. I mean look at the devices and Android versions. If this tiny subset of the Android ecosystem would really be the limit, you cannot advertise the Venus as working with Google Assistant.

  • welcome to owning a Garmin. They just do not work. has been an issue for literal years for a lot of people and they do jack squat to fix it. 

  • I'm done with Garmin. I have a bike computer, hiking device and a watch. I'm thinking about selling the lot and making my purchases with another company. There's got to be some sort of legal avenue this can go down, I don't have the time and resources to go down that route, but if anyone else does, speak up.