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Venu 2 Plus heart rate monitor not reading correctly

I’ve had my watch for about a year and a half and lately it’s driving me nuts. First the heart rate monitor isn’t working correctly. I’ll be riding my bike and my heart rate should be reading between 140-160 but it shows around 90. I have to hit start and stop on my workout, sometimes 2-3 times, to start reading correctly. It’s snug to my wrist, I’ve restarted multiple times, I’ve cleaned the sensor multiple times. Anyone else experience this?

0 1990412 over 1 year ago

I have this same problem and tried problem solving the same way you have. No luck. Did you ever figure it out?

0 6556354 over 1 year ago in reply to 1990412

I reached out to Garmin and told them what was going on. Mine was also rattling whenever I got a notification. They asked when the rattling started and when I told them, they immediately said they would replace the watch for free. Not sure if it was because of the rattling or the heart rate monitor. But they took care of it.

0 1990412 over 1 year ago in reply to 6556354

Oh interesting, I will check for that! How old was your watch? Thank you for your quick response :)