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Battery drain

annie_h
over 1 year ago

Venu 2 plus watch  battery is now draining fast.

(Ive only had it 2 months) 

Charged my watch Sunday and by mid-day Monday  it was down to 50%.

Previously I could charge ut about every 5 days.  After going into the connect app I found the ECG was added so Im wondering if my phone had a recent update that's now causing the drain. 

Ive powered it off and back on. Ive not done any activities since Sunday and pulse ox is set to on demand.  

I charged it again last night and am down to 60% in less than 24 hrs.

Any suggestions?

  • 0 over 1 year ago in reply to Garmin-Inder

    Hi,

    1. Yes you may email me.

    2. Yes you can access my account

    3. Australia

    Beta firmware 13.06 has not fixed the issue. With most battery intensive features disabled I'm getting battery drain overnight of over 2% an hour (as shown by the app 'mybattery'). The watch itself estimates 6d remaining at 67% however 'mybattery' projects 30h.

  • 0 over 1 year ago in reply to Lex

    Is there any update on this? I start to believe that the watch is simply defective.

    The other day the watch shut down after vibrating to tell me to be more active (without a low battery warning...)

  • 0 over 1 year ago in reply to Garmin-Inder

    Same here. Really annoying. I was getting 6-7 days on a charge with my usual usage (3-4 GPS activities and 1-2 non GPS activities per week, pulse on auto and ox on sleep mode). Now I go 2-3 days before needing a recharge.

    1- yes

    2- yes

    3- Canada

  • 0 over 1 year ago in reply to 7357034

    No update.
    I joined the beta in hope of a quick fix. Most recent beta update was about a week ago, still no fix.

    Garmin emailed me for detail logs from my watch but no word on outcome.

  • 0 over 1 year ago
    1. May we email you? Yes
    2. May we, if necessary, have permission to view/access your Garmin Connect account? Yes
    3. In what country do you live? USA
  • 0 over 1 year ago

    I am having the same issue. For Garmin Support:

    1. May we email you? Yes
    2. May we, if necessary, have permission to view/access your Garmin Connect account? Yes
    3. In what country do you live? USA
  • 0 over 1 year ago

    I did some logging with Garmin support over a few days and they decided that my watch need replacing.

    I've now got my new watch up and running for about 15 hours and the battery dream is significantly better.

    I've gone from ~2% per hours (1.5 days to a charge) to 0.235% since my last charge, estimated 17 days form this charge! (using a battery monitoring app I've been using for a while).

    My settings are all exactly the same, with screen turned off and brightness on auto - low.

    I've yet to do any training since I got the watch back so obviously that will bring those numbers back in to reality but early signs are that this was caused by some hardware issue.

  • 0 over 1 year ago in reply to akmsmith

    Thank you for your participation in our Forums. I've sent you DM regarding this.

  • 0 over 1 year ago in reply to Garmin-Inder
    1. May we email you? - Yes, please.
    2. May we, if necessary, have permission to view/access your Garmin Connect account? Yes.
    3. In what country do you live? India
  • 0 over 1 year ago in reply to Garmin-Inder

    Same issue here. Started about week ago. Is there any news about this problem?

    1. May we email you? - yes
    2. May we, if necessary, have permission to view/access your Garmin Connect account? - yes
    3. In what country do you live? - Slovakia