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Garmin Pay - Wallet is Empty

9900534
over 2 years ago

Hi, I've searched for and seen the reports from 2 & 3 years ago.

I have the same situation, After initially appearing to be enabled on my device I find my card is enabled in Connect and synced with my Venu2Plus but on pressing "wallet" I get the message " Wallet is Empty, Set up the wallet using the Garmin connect app. I've -

  1. Deleted the card from connect & revalidated it. (still no card on the device)
  2. Synced the device, turned it off/on deleted connect, reloaded it, and repaired my phone to the device (still, no card on the device though still present in the connect app)

I've only had the device a week and initially, I thought I had the card working but on each occasion, I presented it the card reader demanded I insert the card & enter the PIN, I did this on at least two occasions. Now I get the "Wallet Empty" message.

Can you please advise what further steps I should take?

Cheers

  • 0 over 2 years ago


    brunetz71 said:
    There's an option on Garmin Express to sign up for Beta SW. After I opted-in, I received the option to update to 11.16 

    I did the same and now it works)))

  • 0 over 2 years ago

    I confirm it too.

    Installing 11.16 via the Garmin Express after joining the Beta Program solved the issue.

    All in all it's a shame. A main feature is broken by an OTA update...and you have to fix it via a beta update. Has Garmin some quality control on software release ?

    Now the question is....what has been broken by the beta update ?

  • 0 over 2 years ago

    Bonjour

    Mis à jour 11.16 effectuée ce jour en FRANCE

    J'ai supprimé ma carte puis je l'ai remise dans la montre et cela fonctionne !!!

    Ma carte bancaire est de nouveau disponible dans ma venu 2

    Merci à tout le monde.

  • 0 over 2 years ago in reply to Dadou france

    J'oubliais ce n'est pas une version bêta mais téléchargé en wifi.

  • 0 over 2 years ago

    Hello everyone. Seems the 11.16 version has solved the issue for me. I am one of those who tried everything with 11.14 and nothing worked. 

    What I did in a nutsell: Close and Delete cache GConnect app. Delete my card from Garmin Pay. Delete cache again. Turn off and on watch. Add cards. Syncronize and voila! Finally, I have my 2 cards at the Watch (but have not tested them yet).

    Greetings