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Venu 2 plus losing connection from phone

I connect my venu 2 plus through garmin connect and it all works fine for a few hours or so.

Once it loses connection becuaee it's out of range it barely works again and I have to reconnected the phone by going back into garmin connect and then re-entering a 6 digit code. Surely the watch, once paired, should remain paired?

Occasionally when I go into garmin connect to do the above process the watch has disappeared and I have to go through the whole set up process again. It is very annoying.

Any suggestions on ways to fix this?

0 m4dx over 1 year ago

It sounds to me like the well know issue (reported more than 8 months ago, not fixed yet)... Repeated bluetooth pairing codes after disconnecting watch

0 Garmin-Sierra over 1 year ago

Hello Scott!

You should not have to keep initiating to pair it. The watch can temporarily disconnect from the app, but it should reconnect on it's own. Can you please make sure your watch is on software version 10.22? You can check this by long-holding your bottom right button, and scrolling down to Settings > System > About. If you need an update and your watch hasn't prompted it from syncing with your app, can you please download Garmin Express? If you plug your watch into a computer, Garmin Express will install any necessary updates. After this, I would unpair and re-pair from the app and your Bluetooth settings on the phone. You can find these instructions HERE

Please also check all of our troubleshooting steps from Garmin Connect App Bluetooth Troubleshooting

0 Scott over 1 year ago

Hi,

You didn't mention what phone. If it's Android, it might help to remove any performance or battery restrictions on the Connect app.