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V2+: No activity recorded/shown after a round of golf

RobertJonas
over 2 years ago

Just bought a new Venu 2 Plus. After playing a round of golf it only shows the score but not the activity with the health data. This problem happened for all rounds of golf I've done, so far.
Having had a Vivoactive 4 before, which had the same problem for several years before (@@ see Issue: "Garmin Vivoactive 4s not recording golf as an activity").

Seems that it's the same or similiar problem as on the Vivoactive 4.
Please, can you apply the fix for the Vivoactive 4 also for the Venu 2 plus or fix it otherwise.

Do you have any intermediate solution til the fix can be applied?

Servus from Austria,
Robert

  • 0 over 2 years ago

    Hello,

    I am sorry to hear about what you are experiencing. To investigate further please answer the following:

    1. May we message you privately?
    2. Do we have permission to access your Garmin Connect account?
    3. What is the Unit ID # of your Venu 2 Plus?
    4. What Country are you located in?

    Thank you.

  • 0 over 2 years ago in reply to Garmin-Sara
    1. May we message you privately: Yes!
    2. Do we have permission to access your Garmin Connect account?: Yes!
    3. What is the Unit ID # of your Venu 2 Plus? 3416978161
    4. What Country are you located in? Austria

    Thank your Sara for your help.
    Robert

  • 0 over 2 years ago

    On the Venu 2+ go into the Settings>Activities & Apps>Golf>Settings & scroll down to Record Activity & turn the feature “on”. It’s off by default. 

  • 0 over 2 years ago in reply to BIGAAPL

    Thank you BIGAAPL, that worked :-)

    So far I’ve used the settings during my golf activity. But there is no ‘Record Activity’ entry (at least in my German version).

    Being surprised that there is another way for changing settings (the one you described), I’ve found the missing activity entry Blush

    And, voila, turning ‘Record Activity’ on,  worked!

  • +1 over 2 years ago

    I think I've found the error and the workaround.

    So far I’ve used the settings during my running golf activity. But there is no ‘Record Activity’ entry (at least in my German version).

    Being surprised that there is another way for changing settings (the one BIGAAPL described), I’ve found the missing activity entry Blush

    And, voila, turning ‘Record Activity’ on worked!