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How to Connect a Huawei Honor 10 (Android 10)

Got my "replacement" for my Vivoactive 3, today.

First setup was quite easy, but when it comes to the first synchronization (last step if setting it up via Connect mobile), it breaks down the connection. The watch is added to Garmin, but not actively to Connect mobile.

I´ve re-add the watch again and again. Reset it to factory. Restart the phone.

Sometimes I had to enter the pairing code several times, sometimes it works on the first attempt. Randomly a "Do you want to allow a connection to the assistant" appears, but ~1 in 20.

Feels like being next to the finishline, but having an invisible wall

Throwing it out of Connect Mobile (the "Its in Garmin, but not connected to this device"-Section).

Try it without "allow using contacts" on connecting.

Uncountable combinations...

Throwing out my VA3 to not interfere (was shut down all the time). Didn´t help.

Adding the VA3 back again, worked flawless

Loosing my nerves and eliminate a broken Bluetooth module, I took my iPhone from work. *drumroll*
Connection worked, but it took around 1,5 h to submit the latest update...

In the end, it worked

tl;dr:

Use an iPhone or any different phone to install the latest watch-updates. Configure the venue 2 plus as desired.
Disable BT and try to add the watch on your Huawei again (at least a dozen times).

The most important thing(?s?):

After setting up the watch on a different phone, installing all available updates and setting up the device as the primary one,
kill Connect Mobile and disable bluetooth.

Add the watch to your Huawei, do the setup and now wait until it asks to "synchronize". Now use the watch and pray to see also "Synchronize" within the connectivity->phone settings.
This was missing or just visible for several microseconds, before...
First push the button on the phone, then on the watch.

Now it works! And it seems to keep up the connection for about 6h straight.
Which is also the same time, I spent to make it work

0 HerrRiebmann over 3 years ago

Of course, I was aware of the none working voice assistant.

But I expected to have incoming calls and other phone related features!

From my long journey to the first proper connection, I knew about the PIN-exchange between the phone and watch. And the checkmark to enable access to my contacts.
So, probably I did not check it every time, to see if it would work then.

After setting up the watch and installing the latest updates with an additional iPhone, the connection to my Android worked without PIN-exchange or allowing contact access.
Also the request to the voice-assistent (which sometimes came up) was not there.
In my conclusion: The watch stores this connection, which in my opinion the cause of the issue!

Alright, how hard can it be to re-enable the connection with this checkmark?! The watch is now setup great, works (except calls) without a flaw. Connect mobile knows about it and got all data in synch.

Removing the watch in Connect Mobile was not an option, because it would remove it completely from my Garmin Account.
It was listed under connected Bluetooth devices, so let´s remove it there!

Connect Mobile still showed the watch listed under "not connected devices"

Now I tried any imaginable combination of pairing. Start pairing from the watch, first. Then add it on Connect Mobile.
Vice versa. Restart the watch, disable BT on the phone.

The search for a device ran forever and the PIN-exchange screen never appeared. The watch went in pairing mode immediately to the Connect Mobile-Icon.
So, the watch "thought" I already know this device and no PIN exchange needed anymore.
The phone "thought" I need a new pairing request, because I forgot the PIN.

And this somehow seems to be quite the same root for the first initial connection issue!
When the first connection worked, the PIN is exchanged, the watch left the "pairing mode" to early. After setup, before the first synchronization (which comes as the last step during the initialization). With the iPhone, it remained on that connection screen, until Connect Mobile shows "Finish" and everything was done.

On my conclusion, the watch stored the half-finnished connection and the phone did something similar. This would explain, why mostly the very first PIN exchange worked after resetting the watch to factory. But rarely on the next attempts.

What to do now?

Factory reset the watch, get immediately a connection, PIN exchange, setup & synchronization!
works like before!

Which means, all I did was superfluous, because incoming calls still wont be popped up. Calling from the watch shows "No connection to phone".
But my Vivoactive 3 was (still is) capable of showing incoming calls!

So, I hope this might help some developer, to understand the problem and improve the initial connection and repairs the call-functionality!
And sure, Connect Mobile has all possible access rights, is excepted on battery saving mode and constantly runs in the background (locked).

0 7403522 over 3 years ago in reply to HerrRiebmann

I have the same troubles with my venu 2 plus, cant see who's calling just a notification, and when i try to call from the watch says no connection to phone.

Works fine with my Redmi

Any solution?

0 HerrRiebmann over 3 years ago

Everything went worse, today!

Without using any pairing-mode (not on the watch, not with Connect mobile), I got a pairing request, to enter the PIN.
Out of nowhere! The watch was connected the whole night.

Pairing, didn´t work. Restarted the phone and watch.
Then it worked again.... until the bluetooth connection war disconnected by walking into the cellar, without my phone.

Connect Mobile popped up to do the first setup of the venue, without any doing from my side. Me, thinking it is already paired, swiped Connect Mobile away.
Huge mistake! This was rewarded by a push-notification that my wallet was removed from Garmin Connect, due to the deleted watch

OK, stay calm! Everything is still on the watch. You can synchronize it back to Connect Mobile, easily!

Long story short: There was no way to connect the watch and phone again! Restarting this, start pairing mode there, and the other way around.

Ended up factory resetting the Venu again
But now I´m trained and can order the apps, doing the setup, copy music and install watchfaces in less then an hour
Seems I have to do that at least once a day and see quite a bit of potential to optimize this process to under 45 minutes!

I´d sent the Venu 2 Plus back, immediately if I won´t know that all of these is just software related. My Vivoactive 3 is working since october 2017 with an HTC and is constantly connected to my Honor 10 since september 2018.

0 HerrRiebmann over 3 years ago

It seems to work now.

Somehow...

Partially.....

Still no incoming calls. But if this would be the only problem, I´d be fine with that. And maybe the FW9 Beta fixes something with that.

Going out for a run, came back and the watch synchronizes with the phone

Phone and watch stay connected for two days in a row

Using Android Auto (which sometimes interfere with BT)

Rebooting the phone

After rebooting the Honor, the pairing number appears on the Venu-screen. The pairing window on my Android appeared as well and to my surprise, I was able to pair them on the first try!
So overall, it seems to be a problem on the bluetooth stack, exchanging those codes and to store them properly.
Sometimes the watch looses the code and wants to exchange it again. But the phone "thinks" it already got it. Or the other way around.
Loosing the connection sometimes is recognized fine, sometimes it forces one device for a new pairing attempt.

I guess the issues has to be found somewhere in the pairing code exchange. This would explain, why my Vivoactive 3 never got such issues. Because it does not have such a changing pin-pairing-mode.

0 HerrRiebmann over 3 years ago

The connection still works for a week and sometimes I can even see an incoming call.
But answering it on the phone is not possible.

Surprisingly, after some updates, my phone was frozen and restarted.

Again the PIN request appeared on the phone and disappeared after Garmin Connect Mobile started.
Also the number on the watch disappeared automatically.

But since both wanted to exchange a new pin, Connect Mobile "forgot" the watch and just showed it as "available from Connect".

This got me to the conclusion:

The Venu is constantly searching for the connected device. When the phone was rebooting and bluetooth started, the Connect Service and Mobile App were not ready!

So the watch automatically "thinks" it has to exchange a new PIN. Android gets the new PIN request and it disappears, when Connect started successfully. Now the watch got a new one and the Connect Mobile-App relays on the old one.

The solution is easy:

After exchanging the PIN and having a successful synchronization with the phone, never ever change that pin again!

At least not automagically!!! Both are connected and can be synchronized. Why offering a new PIN, when the connection does not work on the first attempt? Just try it again.
If the user is really willing to change the PIN on a already setup connection, she/he will execute the pairing mode manually. So easy!

This also explains all my problems with the initial connection and why this was such a pain.

For me, it does not make any sense, that the PIN offering starts automatically on the first connection attempt on a (before) working connection.
If there was a successful connection, leave it as it is. Only exchange a new PIN on a user input.
Or give us a "reset connection data" Button on the watch, which does it on purpose, only.

What I think how it currently works:

void Connect()
{
	try
	{
		Bluetooth.Connect();
	}
	catch()
	{
		Bluetooth.ExchangeNewPin();
	}
}

I really do like the Venu 2 Plus. I got used to the OLED quite fast and don´t want to go back on the Vivoactive 3 (which is still the most pretty watch from all garmin devices). But this is really annoying! And I´m sure quite easy to solve.