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Brand new Venu 2 plus

1169986 over 3 years ago

First time on: software update and no recorded sleep.

Also lost default watch face and no sign of it anywhere.

Do I need to return the device because:

0 a.calvanese over 3 years ago

1 Do a factory reset (System/Reset//Delete Data and Reset Settings)

2 Remove it from Garmin Connect.

3 Remove from your phone's Bluetooth paired devices.

4 Then re-bind the watch to your phone again.

5 Follow the setup steps and do not skip any.

Remember you must enter the time you go to sleep and wake up.

Hope this helps.