Venu 2 Plus : Battery Drain Issue!

Kudo's for your patience. I was fed up with feeling like a beta tester and not enjoying my new watch. I was also constantly checking the battery and didn't use it in a normal way. I've sent it back yesterday. Maybe I'll buy a Samsung Watch now for half the price and come back to Garmin for the (hopefully improved) Venu 3 Plus. ;-) I do really hope the issues wil be solved and you'll be able to finally enjoy it. Good luck!

*sigh* Yes. I've tried to be patient and meticulous with details as I know that many issues that come to customer support tend to be based around the user not following set up, or through user misunderstanding of the device parameters.

I am now at the point where I'm seriously considering getting a refund and moving on from Garmin. Which truly is too bad as I am a loyal customer with multiple garmin products and part of why I got the V2+ was to keep things in the garmin ecosystem. Soon I'll need a new bike computer so I'm at a place where moving on can be made.

I feel like I've become an accidental unpaid employee of Garmin as a beta tester. I've now spent hours manually logging watch performance and trying various trouble shooting strategies. I asked Eric if I was due any compensation and was only given a small discount that I can't even use as it's smaller than the current discount my work has with Garmin products (and you can't stack them).

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I can also report that it does not appear that the software update helps. I wait to see if Garmin-Kevin has any thoughts.

—18 Feb

217a:    55%
737a:    45%
815a:    44%; DND off
1006a:    40%
1040a:    Chat opened with Eric
1107a:     38%; Software updated to 8.12; power cycled
1136a:    37%
1225p:    33% — 8.12 seems to have no effect on drain
124p:    29%

All,

We believe that the update to 8.12 software contains significant improvements for battery life.  Please be sure to remove all Connect IQ content from your watch, update your watch to 8.12 and let us know if you are still experiencing any battery drain issues.

Connect IQ Store App: How to Uninstall App Content

How to Uninstall Connect IQ Content Using Garmin Express

How to Uninstall Connect IQ Content Using the Garmin Connect App

Hi Kevin, I've not added any IQ apps since the initial reset.

And yes, batt is still draining.

—18 Feb

217a:    55%
737a:    45%
815a:    44%; DND off
1006a:    40%
1040a:    Chat opened with Eric
1107a:     38%; Software updated to 8.12; power cycled
1136a:    37%
1225p:    33% — 8.12 seems to have no effect on drain
124p:    29%
257p:    23%

I am also having severe battery Drain issues.

Was 100% at 11:00pm Feb 17, and Feb 18 at 5:30 I am at 25%.

The first time I powered it on I got 8 days. Charged it, It did 2 over the air updates. And now battery doesn't last a full 24 hours at this rate.

Everything is off and I have not used GPS or any activity's as yet.

It is basically out of the box with all factory settings unchanged besides changing units.

HI All,

I think I have solved my battery drain issue. I went into my list of blue tooth connect devices(on my phone), found my watch in the list, went into the device details and made sure "phone calls" was selected.  This was the only change I made. My battery life seems to have returned only dropping 3% in the last 10 hours.  Where as last night it dropped 39% in 11 hours.

I had turned that setting off originally because I was having troubles with my watch taking over phone calls while connected to my car.

Hope this helps someone.

Good morningGarmin-Kevin,

It's been three days since the update to 8.12 and not only has it not helped, the problem has gotten worse.

In previous high batter drain periods I was getting approx 2 days of batt life. Since the update I'm now getting less than 1 day.

I am no longer confident that this problem will be resolved as it has consistently reappeared using software versions v7.37, v7.40, and v8.12.

Out of curiousity I turned on All Day SpO2 yesterday (and kept it on), as I began a 2.5 hour GPS hike and interestingly it did not change the battery drain. So it seems that no matter what settings are on or off the watch is just using max power all the time. 

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18 Feb

217a:    55%
1107a:     38%; Software updated to 8.12; power cycled
257p:    23%; turned off, recharged on Express—> Express had an update (for itself), I did that and found my watch not there, I tried to add it and it couldn’t be found; unplugged and tried again (305pm) this time it worked
410p:     100%, when I tried to eject from the watch it asked if I wanted to install an update (strange as I had already installed it before), I selected yes. When complete message on watch read: “WiFi software updated”. Unplugged (413p), power cycled.
932p:    83%; DND on


19 Feb

813a:    41%; DND off
1239p:    22%; turned OFF to recharge
207p:    100%; power cycled
1015p:    71%; DND ON


20 Feb

901a:    28%; plugged in to charge, powered off
957a:    unplugged, turned ON, 96% charged
- Hike/GPS: (first time recording on GPS in over a week)
- turned ON All Day SpO2
1243p:    80% (surprisingly low drain after GPS use)
758p:    51%; DND ON


21 Feb

8a:    1%; plugged in to charge, powered off

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This watch is headed back for a refund. I need to now figure out what to replace it with. I'm open to suggestions.

af-toronto just emailed you!

Ok. Same issue here now. Lost 30% whilst asleep. Seems to have started after the last software update for me. Unacceptable performance, having to charge daily.

Same issue here happening after I installed the latest software. Before this I got 5-6 days out of a single charge, now I'm getting one, one and a half days...not good...