I have soft booted, done system reset, and still no steps count. Checked if activity tracking is on and it is. It didnt work for 7 days and then today morning, i did a power off and power on and it started to work. But after counting upto 170 steps over some time, it stopped working. The sleep monitor also didnt work during the time step counter didnt work and also started to record when the step counter did. Therefore, i think there is a erratic problem with the accelorometer sensor. Waiting to RMA this watch after i get back to Australia unless someone points me to a fix i have overlooked. Appreciate anyone's insights into the issue. Wonder if there is an app to check the sensors in the watch. That would be so useful.