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iOS: "No Phone Connection" message displayed on watch despite being paired and connected via Bluetooth

Just got a Venu 2 Plus and paired the watch to my iPhone 13 mini. Siri works for about an hour. Then when I press the shortcut button on the watch it says No Phone Connection. Watch syncs to Connect app just fine and getting phone notifications. I’ve already reset the watch and repaired it. Works again for about and hour then I get the same No Phone Message. Any ideas?

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0 4279918 over 2 years ago in reply to MAlmeida

Sure

I am with iPhone and 90% time Garmin to Siri is OK

One of my headaches is Disconnection so I have a Love - Hate relationship with my Venu 2 plus

When it comes to running - I am in love

When it comes to Smart watch features - I hate it

0 MAlmeida over 2 years ago in reply to Garmin-Kevin

My configurtion is:

9.17
IOS (IPHONE 13 Pro)
4.54.1.2
Yes
Yes
Portugal

0 MAlmeida over 2 years ago in reply to MAlmeida

Solved.

By myself....

0 4279918 over 2 years ago in reply to MAlmeida

Share what you did buddy for the benefit of all

0 MAlmeida over 2 years ago in reply to 4279918

HI,

The solution came after several iteractions.

I've removed the conection to the mobile phone several times a reconected again without success.

Finally I've made a factory reste to the watch and added it again to the garmin Connect app, it worked.

Even the support assitant I was chating with, was surprised with the result, she doesn't know anything about this situation.

I hope it works with you.

0 8959312 over 2 years ago

Venu 2 Plus

1. Watch Version : 9.20

2. Phone: Android - Samsung S21 Ultra

3. Garmin Connect Version : 4.55.2

4. Email me: Yes

5. Permission to view/access Garmin Connect: Yes

6. Country: Indonesia

Note: Removing device from Garmin Connect App then pairing it again fixes connection issue temporarily.

0 Garmin-Kevin over 2 years ago in reply to 8959312

8959312 because this thread is for iOS devices, we'd like to address this (for your Android phone) in a separate thread. Please start a new thread for this discussion.

0 7064938 over 2 years ago

9.17
iOS
4.57.0.28
Yes
Yes
Sweden

I cant download Spotify either.

0 elamar over 2 years ago

This is happening to me as well and is very frustrating. A $500 watch should not be doing this. I often have to select "forget device" in the bluetooth and start over.

0 7064938 over 2 years ago in reply to 7064938

Update: When I connected the watch to my computer everything worked out, I can talk to Siri and have downloaded Spotify and synced some playlists. So try that out!