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Not tracking intensity minutes

My Garmin Lily has stopped tracking my intensity minutes. It shows 0 minutes when I’ve played tennis for a couple hours. It is showing that my heart rate is elevated, and definitely for over 10 minutes. Can you please help?

0 1408760 over 1 year ago

My vivoactive 3 suddenly stopped recording intensity minutes while I’m swimming. It was fine during 2022, but since February 2023, nothing I’m commenting, because I hope it will cur Garmin to pay attention to your post!