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Lilly wont stop vibrating

I am fed up ! I have a less than 3 month old Lilly . I had an alarm once for 6 am on Friday. I dont know what happens now it randomly starts vibrating even when I have the alarm off and I am not able to switch it off the vibration. All i can do is wait for it to discharge and then charge again . The buzzing just wont stop otherwise. I can see other people also have experienced this issue but cant see what the final solution is to stop it from occurring.