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Lily does not record accurate distance

My Lily Garmin does not record accurate distance. While running/walking with friends my device is at least 300-400 metres different. I have tried some different options. Can this be fixed?

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Garmin-Kevin over 3 years ago +2 verified

Hello all! We have just released a new software version for Lily, so please ensure that you have updated the watch to version 5.17. After doing so, please record a few activities while connected to GPS…

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0 Hanpaik over 3 years ago

are you using connected GPS?

0 9059385 over 3 years ago

Yes I am using connected GPS. Did 4km distance this morning with friends who also use Garmin watches (not Lily)

My distance measured 4.41km compared to their 4km. Their devices were around 2m in difference from each other.

0 Hanpaik over 3 years ago in reply to 9059385

If you don't mind, what phone model was it? Also, where was the phone during the activity (e.g. left pocket, right hand, etc.) and where was the watch (left wrist, right wrist). Do you have the activity fit file? you can download it from Garmin Connect Web interface.

0 5452815 over 3 years ago in reply to Hanpaik

moi pareil énorme différence entre ce qui est affichée par la montre en distance et le calcul nombre de pas par longueur du pas.

+1 Garmin-Kevin over 3 years ago

Hello all! We have just released a new software version for Lily, so please ensure that you have updated the watch to version 5.17. After doing so, please record a few activities while connected to GPS (using your mobile phone). If you are still seeing distance discrepancies, please tag me and confirm that you give us permission to access/view your Garmin Connect account to investigate this issue further.

Finally, please see:

Data From My Activity Does Not Match Between Garmin and a Third-Party Site

Discrepancies between what your device (and Garmin Connect) shows and what is shown in a third-party app are usually small. If you are seeing significant differences/discrepancies, please list the value for distance shown in each app when you tag me and confirm we have permission to access/view your GC account.

0 9801908 over 3 years ago in reply to Garmin-Kevin

Thanks Garmin and thanks Kevin

0 Debraanne56 over 3 years ago in reply to Garmin-Kevin

My Garmin-Lily was fairly accurate and now it is not, I have tried to troubleshoot, but don't see anything on how to correct. The Lily was purchased last week.

0 Garmin-Kevin over 3 years ago in reply to Debraanne56

Hello Debraanne56. Happy to help you with this. To what are you comparing the data from your Lily that leads you to suspect that it is inaccurate? Additionally, may I have your permission to view/access your Garmin Connect account to investigate further?

0 Debraanne56 over 3 years ago in reply to Garmin-Kevin

I walked last night and was surprised by the distance. I then went to a pedometer map and tracked the distance on line, it was off quite a bit. The Garmin measured it as 1.73 miles and the track I used was 2.3289 miles - quite a difference and yes you have my permission to look at my Garmin Connect.

0 Garmin-Kevin over 3 years ago in reply to Debraanne56

I see that the last activity in your account that had GPS connected (for best distance and pace accuracy) was on October 12th. Please see the FAQ below for more information on the Connected GPS Feature on the Lily watch.

Using the Connected GPS Feature With a Garmin Watch