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Lily - Phone connection required and not receiving texts

Just got my Lily today and absolutely love the look of it but gutted as its already not working as it should! 
i have done all the troubleshooting that i can find and still not working! 
the watch keeps saying “phone connection required” and only connects when i physically have the app open! No notifications come through. 
When the phone and watch are connected i get Whatsapp message notifications but not text message notifications! 
any ideas why? Is it just a case of i have a faulty device?