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Lily battery life all of a sudden drained

Hi,

I've had my garmin lily for about 2 weeks now. I keep PulseOx on all the time, screen brightness to auto, timeout to low. For the past 2 weeks, I've usually got about 3-4 days of battery life. Last night, it was about 85% and all of a sudden this morning it's at 5%, which means it's lasted just over 24 hours. What could be causing this all of a sudden? When it's been fine for the past couple of weeks.

I'm in the UK.

Thanks,

Josh

Top Replies

7553419 over 3 years ago in reply to Garmin-AmberD +1

Hi,

Thanks for your reply. When I plug the lily into the computer and launch garmin express, it isn't able to find the device. It just says "what are you trying to add?"

When I first got…

All Replies

0 Garmin-AmberD over 3 years ago

Hi there! Having the Pulse OX on all day and night will drain the battery. There was a recent update that corrected battery life as well. Can you plug the device into the computer and sync the device with Garmin Express.

0 7553419 over 3 years ago in reply to Garmin-AmberD

Hi,

Thanks for your reply. When I plug the lily into the computer and launch garmin express, it isn't able to find the device. It just says "what are you trying to add?"

When I first got the lily, it did get updates without plugging it into my computer. It hasn't had any updates recently though.

0 Garmin-AmberD over 3 years ago in reply to 7553419

With the Lily plugged into the computer, can you power off the computer and turn it back and relaunch Express?

0 7553419 over 3 years ago in reply to Garmin-AmberD

I've just tried that, still not detecting it

0 Garmin-AmberD over 3 years ago in reply to 7553419

Ok, Here is UK SUPPORT I would go ahead and reach out to them via chat or phone so they can get this resolved for you.