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Body Battery and Stress Level Not Registering Properly

I have a similar issue to other users on this page. I've been wearing my newly purchased Lily watch for a week and so far everything seems to be registering well except for the stress level and the body battery.

The body battery would only register gain during night time sleeping AFTER the watch was fully charged, and then it would only decrease in the following days until it hits 5%. I've tried the factory reset and recharge to no avail. 

The stress level (as other users have mentioned in various posts) would register as high for most of the time, even when I'm sitting on the couch watching Netflix! (And not even stressful shows!)

I'm really liking the watch and would like to keep using it, but I got it to track my heart rate and stress for health reasons and it's sad that one of the functions doesn't work properly. Is there a way to fix it?