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QR code when trying to start new lily

Hi there I have a new lily watch but it hasn’t turned on yet, I charged it and it displays an unreadable QR code. Can you advise me on what to do please? I’m based in Ireland. Thanks

0 Garmin-Isabella over 4 years ago

5104048 said:
Hi there I have a new lily watch but it hasn’t turned on yet, I charged it and it displays an unreadable QR code. Can you advise me on what to do please? I’m based in Ireland. Thanks

Hello! If you are seeing this, the device will need to be exchanged. Please reach out to our Ireland Support team! If you click on this link, down at the bottom there are options for Chat, Call, and E-mail.

https://support.garmin.com/en-IE/?productID=698519&tab=topics&topicTag=region_batterytips